Customer Service Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Service Support based in United States.

This role focuses on delivering high-quality customer support within a mission-driven, service-oriented environment, ensuring members and customers receive timely assistance, accurate information, and effective resolution of inquiries. You will play a key part in maintaining customer satisfaction by troubleshooting issues, handling billing and account-related requests, and ensuring data accuracy across internal systems. The position requires strong communication skills, attention to detail, and the ability to manage multiple service tasks in a structured and process-driven environment. Working remotely on a part-time schedule, you will collaborate with internal teams to escalate complex issues and support smooth operational workflows. This is an opportunity to contribute to a professional organization where accuracy, responsiveness, and customer trust are central to daily operations. The role is ideal for candidates who are organized, reliable, and comfortable working independently in a digital support environment.

• Provide day-to-day customer service support by responding to inquiries, resolving issues, and ensuring a positive customer experience.
• Research, troubleshoot, and resolve customer requests in a timely manner while escalating complex cases to appropriate teams when needed.
• Handle billing-related issues, process financial transactions, and support efforts to reduce accounts receivable delinquency.
• Maintain accurate records by documenting, updating, and organizing customer and account information according to internal procedures.
• Perform account reconciliations and assist with auditing and verifying financial batch controls.
• Review and verify product and service information to ensure accuracy of codes, pricing, and listings.
• Generate reports and provide administrative support as requested by internal stakeholders.

Requirements:

• High school diploma or equivalent required; additional education is a plus.
• Minimum of 2 years of experience in customer service or a related support role.
• Strong understanding of customer service principles and problem-resolution techniques.
• Proficiency with Microsoft Word, Excel, and Outlook, as well as general internet and online tools.
• Strong written and verbal communication skills with the ability to explain information clearly and professionally.
• Ability to read, interpret, and respond to both standard and complex customer inquiries.
• Strong attention to detail with excellent organizational and time-management skills.
• Ability to work independently in a remote, structured, and service-driven environment.

Benefits:

• Competitive salary based on experience.
• Eligibility for discretionary performance-based bonus.
• Part-time remote schedule offering flexibility and work-life balance.
• Opportunity to support a professional organization with a strong focus on accuracy and service excellence.
• Collaborative and values-driven work environment.
• Exposure to customer operations, billing systems, and administrative support processes.