Customer Service Support

SARKK SA, exclusive distribution representative of the Tommy Hilfiger & Calvin Klein brands, is currently looking for:

Customer Service Support to our Head Offices in Athens.

The Customer Service Support representative will be responsible for delivering exceptional service to our e-commerce customers, acting as the first point of contact for all customer inquiries throughout the shopping journey. Your role focuses on order support, delivery follow-ups, returns, refunds, and customer communication via email, in line with the brand’s reputation for quality and service excellence.

• Provide thoughtful responses to customer and product inquiries with professionalism, warmth, and efficiency.
• Monitor order statuses, update customers on order progress, and track deliveries. Coordinate with warehouse & courier partners to ensure timely and accurate delivery support. Assist customers with requests related to returns, refunds, and after-sales care, maintaining clear communication and seamless follow-through.
• Maintain accurate and up-to-date records of all customer interactions, ensuring structured documentation and actionable insights. Generate concise monthly reporting summaries to support performance tracking and service optimization.
• Work closely with internal teams, such as logistics and IT, to support seamless order assistance and elevate the overall customer experience.
• Operate in full alignment with internal procedures, SLAs, and customer service guidelines and best practices in customer interactions, supporting the brand’s premium service, integrity, and consistently elevated standards

Requirements

• Fluency in both English and Romanian, with excellent written and verbal communication skills in both languages.

• 1-2 years of experience in customer service, ideally within e-commerce or luxury retail environments.

• Proficiency in general computer usage, with a solid understanding of web technologies. Strong knowledge of Microsoft Excel. Experience with ERP systems is considered an asset.

• Strong interpersonal and communication skills, attention to detail, problem-solving abilities, and a proactive approach to customer care.

• Ability to manage multiple requests while maintaining structured follow-up and timely responses.

Benefits

• Competitive Salary
• Health Insurance
• Employee Discounts
• Career Growth Opportunities