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Veeva

Posted 38 months ago

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Customer Success Associate - RTSM

ZagrebRemoteFull-time

AI Summary

Customer Success Associate supports customers by handling inquiries, processing requests, and collaborating with operations to resolve issues within the RTSM group.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Veeva Systems, a leader in cloud-based solutions for the global life sciences industry, is looking for a Customer Success Associate to join our RTSM (Randomization and Trial Supply Management) group. The Customer Success Associate will provide effective customer service for all internal and external customers by using knowledge of company products and programs. This is a full-time, exempt, position.

What You'll Do

  • Provide timely and accurate information in response to incoming customer support requests via phone or email
  • Process customer support requests (inquiries and change requests) according to established department policies and procedures
  • Works closely with the operations team to resolve customer support requests
  • Provides timely feedback to the operations team regarding service issues or customer concerns
  • Partners with the operations and business development team to meet and exceed expectations for custom support
  • Acquire new knowledge and enhance your skills

    • Requirements

  • 2-year degree or equivalent experience
  • 1+ years of experience in a customer service role
  • Superior organizational and communication skills
  • Working knowledge of Microsoft Office

    • Nice to Have

  • Zendesk
  • Google Docs

    • Skills

    CommunicationCustomer ServiceGoogle DocsMicrosoft OfficeProblem SolvingTicketingWorkflow ManagementZendesk

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