Posted 1 month ago
Customer Success Engineer Intern
AI Summary
Customer Success Engineer Intern supports the CSE team, learns product troubleshooting, customer engagement, and basic scripting to assist with data analysis and automation while developing skills for a full-time CSE role.
About this role
Most boards and executives are currently flying blind when it comes to cyber risk. They are guessing. At Safe, we’ve built an AI-driven engine that finally gives the C-Suite a clear, quantified, and real-time view of their security posture. We don’t just provide data; we provide certainty.
We are a $170M Series C-funded category leader. We don’t play in the mid-market; we operate at the highest levels of global enterprise. Today, we are proud to serve 10% of the Fortune 500, protecting global icons such as Apple, Netflix, AT&T, Verizon, and Victoria’s Secret.
As we scale toward our next chapter, we are looking for high-performers who want to do the best work of their careers at the intersection of AI and Cybersecurity.
The Culture Memo: Our Operating System
Safe is not a typical corporate environment. We are a high-intensity, mission-driven team. We value builders who want to define a category and work alongside people who are equally committed to excellence.
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Extreme Ownership: We don’t do "not my job." We hire people who see a gap and own the solution from start to finish.
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The Elite Standard: We serve the most sophisticated companies on the planet. Our work must be bulletproof. Whether it’s a line of code or a sales deck, we aim for Tier-1 quality every time.
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Methodology & Rigor: We don’t wing it. From Force Management and MEDDICC in sales to data-driven sprints in engineering, we rely on proven frameworks to stay disciplined and predictable.
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Radical Candor: We move too fast for politics or sugar-coating. We value direct, honest feedback that helps us find the right answer quickly.
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The Series C Hustle: We have the stability of a well-funded leader but the heart of a startup.
The Perks & Ownership:
We want our team to feel like owners because they are owners. We trust our people to manage their results and their time.
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Meaningful Equity: Every "Safestar" is a shareholder. You aren’t just an employee; you are a partner in our success.
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Unlimited Leaves: We don’t believe in clock-watching. We offer unlimited leave because we trust you to take the time you need to recharge while staying committed to the mission.
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Comprehensive Benefits: We provide top-tier medical insurance and wellness benefits to ensure you and your family are well cared for.
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Career Trajectory: We are growing aggressively. For high-performers, the path for advancement moves at the speed of your ambition.
Duration: 6 Months (Full-time paid internship)
Eligibility: Recent graduates or students in their final year of study.
Core Responsibilities:
As a CSE Intern, your primary focus will be supporting the team and mastering the core competencies necessary for the full-time role.
Product and Technical Acumen:
Product Troubleshooting: Support senior CSEs in diagnosing, analyzing, and resolving technical issues within the SAFE platform.
Documentation & Knowledge: Assist in creating and updating technical documentation, runbooks, and knowledge base articles to enhance team and customer efficiency.
Scripting & Automation: Learn and apply basic scripting and querying skills (e.g., Python, SQL, OPAL) to assist with data analysis, reporting, and developing minor automation tools.
Customer Engagement and Communication:
Customer Consultancy: Shadow and eventually assist the team in guiding customers through product setup, integration best practices, and advising on feature usage based on their specific needs.
Stakeholder Communication: Practice and refine effective communication with both internal teams (e.g., Product, Engineering) and external customers, ensuring clear and professional correspondence.
Customer Relationship Management: Support the cultivation of strong, positive customer relationships by actively listening and ensuring all interactions are aligned with the 'Customer First' value.
Process and Growth:
Process Execution: Learn and adhere to established processes for incident management, request handling, and change execution.
AI Proficiency: Actively leverage AI tools and functionality (e.g., for prompt building, summarizing data, drafting responses) to increase personal efficiency and effectiveness.
Autonomy and Accountability: Take ownership of assigned tasks and learning goals, demonstrating a proactive approach to problem-solving and seeking guidance when needed.
What We Look For (The "Intern Fit"):
We are seeking freshers with a strong foundation and high growth potential.
Education: Recent graduate or currently in the final year of a Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related technical field.
Technical Foundation: Demonstrated foundational knowledge or coursework in scripting/coding languages (e.g., Python, SQL).
Problem-Solving: Excellent analytical and problem-solving skills with a curious and detail-oriented mindset.
Communication: Clear, concise, and professional communication skills, demonstrating the ability to be Always Candid with positive intent.
Mindset: A high degree of Technological Adaptability and a proactive willingness to learn new tools and systems quickly.
Values: Alignment with our core values, especially Customer First, and a commitment to Autonomy and Accountability in your work.
Skills
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