Customer Success Intern

• Support clients throughout their journey with Mohasby services.
• Respond to customer inquiries and ensure timely resolution of issues.
• Follow up with clients to ensure satisfaction and service quality.
• Coordinate between clients and internal accounting/operations teams.
• Help onboard new clients and guide them through our processes.
• Maintain and update customer records in the CRM system.
• Identify customer needs and suggest improvements to enhance experience.
• Assist in preparing reports on customer feedback and satisfaction.
• Support the team in improving retention and engagement strategies.

Requirements

• Bachelor degree in Accounting, or related fields, fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• A customer-first mindset and positive attitude.
• Ability to multitask and stay organized.
• Good command of Arabic and English is preferred.
• Basic understanding of accounting or SaaS services.

Benefits

• Training and mentorship from experienced professionals.
• Opportunity to develop your business and communication skills.
• Potential for future career growth within the company.
• A collaborative and supportive work environment.