Customer Success Manager - 1031

The Customer Success Manager is responsible for building strong client relationships, ensuring customer satisfaction, and driving account growth through renewals, upselling, and proactive engagement. This role requires strong communication, organizational, and problem-solving skills to deliver exceptional customer experiences while collaborating cross-functionally in a fast-paced environment.

Major Responsibilities:

● Customer Relationship Management: Build loyal customer relationships for a set of assigned accounts or territory using established techniques to engage and interact with customers on a regular cadence.

● Account Renewals / Selling: Through excellent care, solution solving, insight sharing, and regular customer engagement, secure customer rate changes, cross/upsells and renewals as appropriate for both the client and the company. Able to uncover needs, offer appropriate solutions, negotiate price, document and close sales/renewals

● Customer Success: Established client specific goals, coordinate the successful onboarding and measure account health according to established targets.

● Super passionate about engaging all kinds of prospects or existing clients regularly to find out what they are challenged by and how we can help them.

● Solid organizational skills to initiate, establish and relentlessly pursue tasks

● Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a competitive, results-driven culture

● Continuous learner who wants to develop and work with others to be the best at creating and sustaining win-win client / company outcomes

● Ability to positively adapt to change in a highly dynamic work environment

Education and Experience: