Posted 12 months ago
Customer Success Manager
AI Summary
Customer Success Manager role focusing on managing and selling to Telecom customers, building executive relationships, forecasting opportunities, and driving upsell and renewals in a software tech setting.
About this role
Title: Customer Success Manager - Evolving Systems
URL Source: https://apply.workable.com/j/DB2ABA01D2
Markdown Content: • Fluency in English and French is mandatory.
• Minimum 5 years of proven experience in a software technology company managing and selling to the Telecom industry
• Track record of meeting and exceeding targets.
• Understand Communications software, with a prior employment history in this space selling solutions such as SIM, Provisioning, Activation, BSS solutions (like CRM, Billing, Charging, PCRF, SON, etc.), IoT Platform/Applications, Campaign Management Solutions, Big Data and Loyalty and other such related software.
• Understanding of network architectures (LTE, 5G) is considered a very strong plus.
• Ability to build C-level relationships directly with customers.
• Solid business acumen and understanding of the complexities of business and customer needs.
• Ability to understand at a high level the technical value proposition and then translate it into a business value position (i.e. consultative sales approach for selling solutions).
• Ability to bring various teams together and lead an account-based campaign.
• Ability to accurately forecast and report opportunities.\
• Ability to work autonomously and succeed with minimal supervision.
• Driven team player with a strong work ethic.
• Strong planning and organisational skills.
• Ability to travel both domestically and internationally
• Excellent communication, interpersonal and presentation skills.
• Creative ‘out of the box’ thinker.
• Exceptional work ethic, self-motivated, driven and a strong desire to succeed.
KEY PERFORMANCE MEASURES:
• Winning upsell business with existing customers.
• % of sales achievement vs. quota.
• Rate of renewal of existing business.
• Customer Bid-to-Win ratio.
• Support Regional Sales teams for new logo bids
