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RPS Real Property Solutions

Posted 11 months ago

Open

Customer Success Manager

TorontoRemoteFull-time

AI Summary

The Customer Success Manager owns post-sale client relationships, driving adoption, retention, and expansion for RPS’s real estate data and valuation solutions. They act as a trusted advisor, managing the end-to-end customer experience in a fast-paced, cross-functional environment.

About this role

📢 Dear Candidates,
RPS Real Property Solutions is excited to announce that we’re looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS’s real estate data and valuation solutions. Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.
About Us:
RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with confidence.
Benefits:

  • An open and inclusive culture and work environment 

  • Company events & value-driven awards 

  • Comprehensive Benefits: 100% extended health coverage, dental, vision, out of country, life insurance, and disability benefits 

  • GRSP plan with employer match  

  • Annual wellness subsidy  

  • Generous vacation day policy + personal days  

  • Maternity leave top-up 

  • Full, unlimited access to employee Assistance Program 

  • Other employee perks and discounts!  

... and more!

About the Role:

The Customer Success Manager will be the driving force behind customer success, owning the post-sale relationship from day one and building lasting partnerships that maximize adoption, accelerate value, strengthen retention, and unlock expansion opportunities. They will serve as a strategic advisor, championing customer goals and delivering an exceptional end-to-end experience.

Key Responsibilities:

  • Own the client relationship as the primary point of contact, driving exceptional satisfaction, deep engagement, and strong adoption of RPS solutions.
  • Lead seamless onboarding, training, and implementation experiences that set customers up for long-term success from day one.
  • Continuously monitor account health, proactively mitigate risks, and identify opportunities to expand value and deepen partnerships.
  • Partner closely with Sales to accelerate renewals and uncover upsell and expansion opportunities.
  • Capture and amplify client feedback, working cross-functionally with Product and Operations to shape and improve the overall customer experience.
  • Develop and deliver compelling client presentations, leveraging data, metrics, and KPIs to clearly demonstrate value and impact.
  • Bring strong communication, relationship-building, problem-solving, and executive-level presentation skills to every customer interaction, turning complexity into clear value.
  • Thrive in fast-paced environments by confidently managing multiple accounts and competing priorities without losing focus on outcomes.
  • Influence and align cross-functional stakeholders internally and externally to drive momentum, decisions, and customer success.
  • Operate effectively in ambiguity, bringing structure, clarity, and forward motion where processes are still evolving.
  • Leverage CRM tools (ideally HubSpot) to manage pipelines, track engagement, and drive disciplined execution across accounts.
  • Maintain exceptional organization and autonomy, consistently prioritizing high-impact work and executing with precision.
  • Take a highly prioritized, outcome-driven approach, focusing on what moves the needle for customers and the business.

    • Education / Work Experience:

  • 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate/financial services experience a plus).
  • University or College degree in Business Administration or Marketing preferred.

    • Other Information:

  • Department: Sales
  • Reporting to: Vice President, Business Development
  • This role is remote, preference will be given to candidates in Calgary, Toronto, or Montreal for collaboration with other team members.
  • RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at recruitment@rpsrealsolutions.com.

    • Skills

    Account ManagementB2BClient PresentationsCRMData AnalyticsHubspotKPIsSaaSSQLStakeholder Influence

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