Customer Success Manager

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. We only admit the top candidates into our talent pool, ensuring they are matched with exclusive, long-term opportunities. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team.

Please note that by applying & completing our interview process, you will be added to our talent pool. This means you’ll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate.

About the Company

Our client is a high-performance consulting and implementation firm that partners with digital marketing agencies and online service businesses to scale revenue, optimize operations, and build predictable client acquisition systems.

They specialize in helping founders implement scalable systems, improve operational efficiency, and increase enterprise value in preparation for growth and exit. The company operates in a fast-paced, results-driven environment designed for high-performing individuals who thrive on ownership, accountability, and execution.

Job Type: Full-time

Location: On Site (** Tampa, Florida **)

Job Summary

We are hiring a Client Success Manager for a remote, high-impact role focused on onboarding, execution, and client relationship management.

This is an **operations-driven position **, not a coaching role. You will act as the bridge between client expectations and internal delivery, ensuring seamless onboarding, efficient project execution, and a premium client experience.

This role is ideal for someone who thrives in **fast-paced environments **, takes ownership of outcomes, and excels at managing multiple moving parts with precision.

Key Responsibilities

• Client Onboarding

  • Own and manage the full client onboarding process from kickoff to activation
  • Collect required assets, documentation, and system access
  • Set clear expectations, timelines, and deliverables
  • Ensure clients feel confident, organized, and supported from day one

• Project & Implementation Management

  • Coordinate internal teams to ensure timely delivery of services
  • Track timelines, milestones, and responsibilities across projects
  • Maintain accurate CRM and project management systems
  • Identify and resolve bottlenecks proactively to ensure smooth execution

• Client Relationship Management

  • Serve as the primary operational point of contact for clients
  • Manage day-to-day communication, updates, and logistics
  • Provide clarity on next steps, deliverables, and timelines
  • Escalate strategic issues or risks when necessary

• Quality & Performance

  • Ensure all deliverables meet internal quality standards
  • Maintain clean documentation and organized tracking systems
  • Proactively reduce churn through strong communication and follow-through
  • Uphold a high standard of client experience at all stages

Requirements

• 3–5 years of experience in Client Success, Account Management, or Project Management
• Proven experience managing high-value client relationships
• Strong organizational and operational execution skills
• Ability to manage multiple priorities and tight deadlines
• Excellent written and verbal communication skills
• Experience with CRM and project management tools
• Experience working in a digital marketing agency environment
• Familiarity with tools such as **GoHighLevel, Slack, ClickUp **, or similar platforms
• Understanding of digital marketing workflows, funnels, and client delivery systems
• Experience coordinating done-for-you services or implementation projects

Benefits

💰 Competitive salary

🎯 Performance bonuses tied to retention, upsells, and referrals

🚀 Work with a high-growth agency delivering measurable client outcomes

📚 **Ongoing learning **: Certifications, mentorship, and professional development