Customer Success Manager - Migration (DACH)

About Zenchef

Imagine working in an environment that feels like the best dinner you’ve ever had: fast-paced, human, and built on passion. Hospitality Tech Group combines the strengths of Zenchef and CoverManager—two complementary leaders joining forces as one independent global hospitality tech team. We operate through Zenchef in France, Benelux, and DACH, and through CoverManager in the Iberian peninsula, Italy, and LATAM. We bring restaurants and guests closer together through technology — and our heart beats hospitality. Because progress is our compass, and we always go together.

Hungry? Take a seat!— especially if your favorite activity is going out for dinner.

Our values:

🫶 Hospitality at heart: We are hospitality experts who bring genuine care and deep industry knowledge to everything we do—for our clients and for each other.

🤝 Better together: We put people first and succeed as one unified team—supporting each other, learning from each other, and continuously improving through shared knowledge and feedback.

🚀 Progress over perfection: We embrace the power of progress. We value and prioritize action over idealism to unlock our full potential and achieve extraordinary results.

🫶 Hospitality at Heart — Your purpose

Zenchef is on an exciting growth journey. As we align our technologies and customer bases, we are looking for a proactive and customer-driven Customer Success Manager to lead customer engagement during this one-time platform shift. You will play a central role in ensuring a smooth migration experience, uncovering upsell opportunities, and driving product adoption post-migration.

🤝 Better Together — Your team

As a Customer Onboarding team, we are responsible to deliver the promised value proposition to our clients during their onboarding process (for the upgrade project). Our goal is to deliver the best experience with our product and services for increased client’s satisfaction and adoption.

🚀 Progress over perfection — What you will do

• Be the Zenchef Guide: Lead customers through their Zenchef service upgrade with confidence and ease. You’ll be the go-to person making sure their transition is smooth and stress-free.

• Be proactive : Actively guide customers throughout their migration journey.

• Tailor the Experience: Craft unique onboarding journeys that perfectly fit the needs of each client. Think of yourself as a customer journey designer, optimizing every touchpoint to create a top-notch experience.

• Spark Innovation: Be a changemaker! Help us improve how we work by introducing new ideas, fresh initiatives, and driving continuous improvement. We love innovation, and you’ll be a big part of it.

• Master the Merger: Play a key role in our Upgrade project as we bring four companies together. Your mission? Make sure the migration process is as seamless as possible, and keep everything running smoothly.

Requirements

🥣 Your secret ingredient - What you will bring

You are one of us if your heart beats hospitality. If you are generous with your help and honest in your feedback. If your mind sparks with new knowledge and you move with momentum. Are you the friend who makes the dinner reservation and chooses the wine? Then you’re home with us. You also bring:

• You have confirmed experience in Customer Success, Onboarding, or Account Management in a SaaS or tech-driven environment

• Excellent communication and relationship-building skills

• Experience working with B2B clients, ideally in hospitality, retail, or POS/booking systems

• Highly organized, proactive, and confident juggling multiple customer journeys at once

• Comfort working cross-functionally with support, product, and operations teams

• Fluent in German and English (Dutch is a plus)