Customer Support Agent

AtCampeón Gaming, we build the technology behindonline casino and sports betting brands.

We provide anall-in-one platformthat allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offermanaged servicessuch as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners tofocus on growing their brand, while we support thetechnology and core operational functionsof the platform.

But what truly sets us apart isour people.

We are a team of190+ Campeones from 17+ nationalities, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in beingpeople-first, buildingtrust, embracingmeraki, fosteringteam spirit, and adopting agrowth mindset, both as individuals and as a company.

We’ve been recognized among theBest Workplaces in Europe 2024, consistently ranked as aBest Workplace in Greece (2021–2025), certified as aGreat Place to Work for 6 consecutive years, and awarded asBest Workplace for Women Hellas 2026andBest Workplace in Tech Hellas 2025.

Ready to build this journey together? Your story starts here!

About the Role

We are currently looking for a talented Customer Support Executive to provide enhanced customer services.

Responsibilities:

• Provide fast, friendly, and professional support to players via live chat and email.

• Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting.

• Ability to call customers when necessary

• Ensure compliance with responsible gaming and regulatory requirements in every interaction.

• Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc) when needed.

• Accurately document customer interactions and maintain records in the CRM system.

• Proactively identify and report technical issues, bugs, or suspicious activity.

• Collaborate with other team members to ensure 24/7 seamless customer support.

• Stay updated with new games, promotions, and site features to provide accurate information.

• Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills.

• Adhere to Kpis and quality standards.

Requirements:

• Previous experience in customer service, call center, or support role is an advantage.

• Fluent in English (written and spoken).

• Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish, etc.) is a strong advantage.

• Tech-savvy and comfortable using multiple software systems simultaneously

• Strong multitasking and problem-solving ability.

• Ability to stay calm and professional under pressure.

• Good organizational skills and attention to detail.

• Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays, if required.

• A customer-first mindset with empathy and patience.

What We Offer:

• Competitive remuneration package & bonus scheme
• Access to LinkedIn Learning programs as well as funding to educational programs of your choice
• Private Medical insurance & Access to a 24/7 Employee Assistance Program
• Monthly allowance for orders via the Wolt App & free drinks and snacks at the office
• Coverage of your public transportation expenses and gym membership
• Paid educational leave
• Hybrid working model
  
• Modern offices in the center of Thessaloniki
• 360 feedbacks for Constant personal and professional development
• Birthdays are always a day off!

Diversity, Equity & Inclusion

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

Every story deserves a shared journey. Ready to be a Campeόn?