Customer Support Agent - German Speaking

Sofia Stars is a fast-growing global service provider that guides high-growth businesses to success. Our range of tailored solutions includes R&D, Customer Support, Sales, KYC, Risk, and Anti-Fraud services. We make every connection shine with fresh tech and cultural understanding.

We are looking for German speaking Customer Support Agents to join our team and make their own contribution to our products. The position comes with excellent company perks and monthly performance bonuses reaching up to 50% of your gross salary.

Role Requirements:

• Fluency in German & English, both written and spoken
• A proactive attitude with a knack for support or sales
• Excellent communication and negotiation skills
• Strong attention to detail
• Previous experience as a support agent is a plus

Duties and Responsibilities:

• Providing friendly support in German via email and live chat
• Handling requests with strong attention to detail
• Understanding clients’ needs and offering proactive solutions
• Keeping customer satisfaction front and center
• Collaborating closely with the team to improve support processes

Our Excellent Benefits:

• Monthly, quarterly, and annual bonuses
• Food vouchers (102 EUR)
• Appreciation gifts (birthday, wedding, newborn, etc.)
• Up to 25 vacation days
• 6 undocumented sick leaves
• Medical insurance and dental coverage
• Sport card 70% coverage (Multisport and/or CoolFit)
• Office massages
• Breakfast, lunch & snacks in the office
• Education budget
• Monthly team events
• Great office location

Important Information:

• This is an office-based position in Sofia, Bulgaria.
• Entry-level position — you can apply with little or no experience.