Customer Support Associate
AI Summary
Customer Support Associate helps users succeed with a SaaS product, answering questions and guiding customers through workflows using email, chat, and Slack.
About this role
Location: Brazil
Please submit your resume in English.
Based in Washington, D.C., Quorum is the leading provider of workflow software and information services for government affairs professionals globally. We serve over 2,000 customers—including over 50% of the Fortune 100—across 30+ countries.
At Quorum, our "product" isn't just our software; it’s our people. We are looking for a 100% remote Customer Support Associate who is passionate about helping users succeed. This isn't just a "help desk" role—it’s an opportunity to be a staunch advocate for our clients and a key player in a dynamic, AI-forward support team.
The Impact You’ll Have
As a member of the Support Team, you ensure that every user has an amazing experience with Quorum. You won't just answer questions; you'll teach users how to launch grassroots campaigns, track legislation, and manage stakeholder engagement effectively.
Your Journey at Quorum
First Week: You'll dive into the Quorum platform, learn common use cases, and meet your global teammates.
First Month: You’ll start providing direct support to clients while continuing to develop deep product expertise.
First Six Months: You will take point on helping people understand "the why" behind our features through direct interactions and self-service offerings.
First Year: You’ll build out the future of our Help Center, designing product guides and working with the Product team to optimize usability.
About You
Experience: You have a background in a customer service or help desk environment, ideally supporting SaaS products via email, chat, and Slack.
Tech-Forward: You’ve used ticketing solutions like Jira, Zendesk, or Salesforce Service Cloud and are excited to use AI to work smarter, not harder.
Communication: You are fluent in English and can turn a complex technical problem into a simple, helpful solution for a client.
The "Advocate" Mentality: You take pride in developing personal relationships with users and are dedicated to addressing challenges quickly and creatively.
Our Work Environment
We are an AI-forward team—AI is built into how we work, think, and grow.
We are a remote-first team with flexible work options: work remotely, or you may choose to come into our office in Belo Horizonte.
Do you want to learn what it's like to have a real impact at a fast-growing company that is changing the way the advocacy process works? If so, drop us a line. We'd love to talk to you!
Compensation Structure
This is a full time CLT position.
Benefits
Flexible Paid Time Off
Standard Brazil holidays plus additional company-wide days off for team members to rest and recharge
Free Subscription to the Calm App
Free Subscription to LinkedIn Learning to support professional development
Invest in Yourself Days - one designated day per quarter is dedicated to your professional development!
Monthly Work from Home Stipend
Mental and Dental Care by SulAmérica
Virtual and in-person team events
Mental Health stipend
Flash Voucher
In company English classes
Inclusion & Diversity Affinity Groups to support belonging
12 weeks of paid parental leave
Location: Brazil
Please submit your resume in English.
We comply with all requirements for US government federal contractors issued by the OFCCP, IFR, and the terms of our government contracts.
EEO/AA/F/M/Vet/Disabled
AI Disclosure:
At Quorum, we utilize modern talent acquisition tools, including our Applicant Tracking System, Ashby, to assist our recruiting team. We use AI-assisted features solely to help us search our database, sort information, personalize our email outreach, and support interview note-taking (candidates have the option to opt out). We do not use automated tools or algorithms to screen out, rank, or make final selection or rejection decisions regarding your application. All hiring decisions are made entirely by human recruiters and hiring managers.
