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Customer Support Coordinator

VilniusOn-siteFull-time

AI Summary

Lead coordination of aviation spare parts operations, managing RFQs, quotations, shipments, supplier relationships, and regulatory compliance to support fleet reliability.

About this role

Intro

Join our team as a Customer Support Coordinator and lead the coordination of aviation spare parts operations from inquiry to delivery. You’ll oversee RFQs, quotations, and shipments while ensuring full regulatory compliance and top-tier customer service. By managing supplier relationships, optimizing procurement strategies, and driving operational efficiency, you’ll play a key role in supporting our customers’ fleet reliability and business success.


Apie poziciją


Your responsibilities will include:

  • Oversee and perform daily operational activities, including: RFQ and order processing, quotation preparation, and shipment coordination
  • Ensure all spare parts transactions are fully documented and compliant with aviation regulations, including airworthiness certificates and export/import documentation
  • Lead strategic procurement of repairable components and high-value assets to support operational requirements
  • Monitor inventory levels and collaborate with teams to ensure orders are placed on time to meet demand Supervise exchange orders, ensuring the timely return of core units by the customer
  • Source and evaluate suppliers for quality, cost, and reliability, and develop and maintain strong relationships with vendors


Jūsų atsakomybės apims:


Get ready to:


About internships:


We expect You to:


We expect You to have:

  • Bachelor’s degree in aviation management, Supply Chain, Business Administration, or related field (or equivalent experience)
  • Minimum 2 years of experience in aviation spare parts operations, procurement, or MRO support
  • Strong knowledge of aircraft spare parts, repairable components, and aviation documentation standards
  • Experience in supplier evaluation, strategic procurement, and inventory management
  • Strong communication and negotiation skills
  • Fluency in English; additional languages will be considered as an advantage


Who we are looking for:


Tikimės, kad Jūs:


We offer:

  • Opportunity to work in a fast-paced and dynamic airline environment
  • Professional growth and development within the organization
  • Possibility to travel on company network at reduced rates
  • Additional day off during your birthday month
  • Additional benefits package: partner discounts, team buildings, food treats, other fun activities in the office and more
  • Monthly salary from 2800 - 3000 EUR gross.


Perks of the Program:


Mes siūlome:

Skills

Airworthiness CertificatesAviation Spare PartsExport/import DocumentationInventory ManagementMRO SupportProcurementQuotationRFQShipment CoordinationSupplier Evaluation

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