Customer Support Representative ( 1-French & 1-German Speaking)
Lalitpur, Bagmati Province, NepalRemoteFull-time
AI Summary
A Customer Support Representative responds to customer inquiries via chat, email, and phone in French and/or German, helping with bookings, issues, and information while coordinating with internal teams to ensure positive experiences.
About this role
Blys is looking for a motivated and customer-focused Customer Support Representative who is fluent in French and/or German to join our growing team. If you enjoy helping customers, solving problems, and creating great service experiences, we'd love to hear from you.
饾悐饾悶饾惒 饾悜饾悶饾惉饾惄饾惃饾惂饾惉饾悽饾悰饾悽饾惀饾悽饾惌饾悽饾悶饾惉
- Respond to customer inquiries via chat, email, and/or phone in a professional and friendly manner
- Support French and/or German-speaking customers with bookings, questions, and issue resolution
- Provide accurate information about Blys services, policies, and processes
- Coordinate with internal teams to resolve customer concerns efficiently
- Maintain clear records of customer interactions and follow-ups
- Ensure a positive customer experience at every touchpoint
Requirements
- Fluency in French or German is required; native-level proficiency is preferred
- Good English communication skills
- Previous experience in customer support, hospitality, call centre, or client service is preferred
- Strong problem-solving and communication skills
- Patient, empathetic, and professional attitude
- Ability to work independently and manage customer conversations effectively
- Candidates based in Nepal are preferred
Benefits
- Opportunity to work with an international customer base
- Supportive and collaborative team environment
- Growth opportunities within customer experience and operations
- Remote-friendly work setup, depending on business needs
- Competitive salary package
Skills
BLSCRMCustomer SupportEmailFrenchGermanLive ChatPhone Support
