Customer Support Representative
Davao Region, PhilippinesRemoteFull-time
AI Summary
Customer Support Representative handles customer communications via email, live chat, and service software, ensuring accurate, professional responses and smooth issue resolution.
About this role
Job Title: Customer Support Representative (Female)
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through ** email, live chat, and our customer service software **, ensuring every interaction reflects professionalism and excellent service.
Key Responsibilities:
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and ** Outlook** to ensure smooth operations and customer satisfaction.
- Maintain organized records and data using MS Excel and other ** M365 tools **.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
Requirements
- Female candidate only
- Excellent English communication skills — both written and professional tone
- Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
- Strong attention to detail and ability to multitask under pressure
- Fast learner, self-motivated, and highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)
Skills
Customer SupportData OrganizationE-commerceGorgiasM365 SuiteMicrosoft TeamsMS ExcelMS WordOutlookShopify
