Customer Support Representative - Hardware Logistics & Shipping Support

 

An enterprise client is seeking a freelancers to support high-volume hardware shipping and logistics inquiries. The selected candidates will assist with customer communication, internal coordination, and resolving delivery-related issues across multiple channels.

• Respond to customer inquiries via phone, email, and chat regarding shipping timelines and delivery status
• Manage internal support requests from sales and operations teams
• Communicate delays or issues clearly and professionally to both customers and stakeholders
• Track and document interactions within CRM systems
• Support additional operational tasks related to hardware distribution as needed

Qualifications

• Strong written and verbal communication skills in English, with the ability to explain logistical or technical issues clearly.
• Prior experience in customer service or support roles
• Reliable access to a PC or Mac with strong internet connectivity (Chromebooks/iPads not supported)

Highly prefer candidates to have:

• Familiarity with CRM platforms such as Salesforce or Zendesk
• Experience working in logistics, shipping, or hardware-related environments
• Ability to maintain consistent performance in a fast-paced, high-volume environment
   

Additional Information

Remote work 

Be part of a global industrial technology leader known for designing and manufacturing a vast portfolio of connectors, sensors, and electronic components.