Customer Support Specialist

We need a structured, detail-oriented Customer Support Specialist to support B2B order processing, documentation, and shipment coordination. This is an operational coordination role.

Work Type: Remote

Time Zone: U.S. Pacific Time

Job Responsibilities:

• Manage customer email communication (order status, documentation, updates)
• Enter customer orders in QuickBooks/ ERP
• Prepare export documents, packing lists, certificates, and shipping documents
• Coordinate with freight forwarders
• Prepare weekly reports

Requirements

*   3+ years in manufacturing customer service or order processing
*   Experience with QuickBooks or ERP systems
*   Experience handling international shipments preferred
*   Excellent written English
*   Required Traits
*   Extremely detail-oriented
*   Proactive follow-up mentality
*   Organized and process-driven
*   Comfortable working in fast-paced industrial environment
*   High accountability

Preferred Candidate:

• Has prior experience in sales and customer support, or customer assistance at music festivals or large events
• Thrives in dynamic, fast-paced environments with high message or customer interaction volumes

Minimum Technical and Work Environment Requirements:

• Internet Connection:

  • Primary internet connection with a minimum speed of **15 Mbps **.
  • Backup internet connection with at least **10 Mbps **.
  • Backup connection must be capable of supporting work during a power outage.

• Primary Device:

  • Desktop or laptop equipped with at least:

  *   **Intel Core i5 (8th generation or newer)**, ** Intel Core i3 (10th generation or newer)**, ** AMD Ryzen 5 **, or an equivalent processor. 
  

  *    A minimum of **8 GB RAM **. 
  

• Backup Device:

  • Must meet or exceed the performance of an Intel Core i3 processor.
  • Must be functional during power interruptions.

• Peripherals and Workspace:

  • A functioning **webcam **.
  • A **noise-canceling USB headset **.
  • A **quiet, dedicated home office space **.
  • A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.