Customer Support Specialist

About ESTO

Founded in 2017, we are a fast-growing fintech company on a mission to make shopping and financial decisions effortless. By combining smart technology with customer-first thinking, we enable people to pay flexibly and businesses to grow faster.

We believe finance should be simple, transparent, and built around real life. That’s why we continuously innovate to remove complexity and create seamless experiences- whether online or in-store.

As a team, we value ambition, ownership, and constant improvement. We move fast, think big, and build solutions that make a real impact on everyday lives.

About the role:

Are you a customer-oriented Customer Support Specialist who finds fast and flexible solutions to problems? Are you ready to guide and support our customers in using ESTO services?

What You’ll Do:

• Customer service via phone, e-mail, and chat

• B2C sales to our existing customer base (cold+warm leads)

• Providing constant feedback and insights about areas of improvement

• Substituting colleagues from the same department during vacations with other lines of tasks

What We Expect:

• Fluent in Estonian and Russian, both written and spoken, and proficient in English

• A strong customer-oriented mindset – you have a great desire and interest in working with customers, listening to them, and finding suitable solutions

• Ability to work independently while also being a good team player

• Responsible, quick, precise, and accurate

Nice to have

• Experience in B2C sales is a plus

Why You’ll Love Working Here:

🏖️ Time off & flexibility

• 28 days annual leave + public holidays

• Flexible working hours and hybrid work model

• Paid sick leave

• Enjoy your birthday your way – take a paid day off 🎉

• 3 additional paid Wellbeing Days per year

💻 Work environment

• Modern, pet-friendly office in the heart of Tallinn

• Fully stocked kitchen (snacks, fresh fruit & drinks)

💪 Wellbeing & perks

• Monthly Stebby allowance for sports and wellness

📚 Growth & development

• Company-supported annual learning budget

• Clear career progression paths

🤝 Culture & team life

• Supportive and collaborative working culture

• A multicultural, international team with diverse perspectives

• Regular team events, offsites and social activities

• Freedom to bring ideas forward and make an impact

🌍 Equal Opportunity Employer

We are an equal opportunity employer that values diversity and inclusion. We’re committed to creating a workplace where everyone feels welcome, has equal opportunities, and is treated fairly and with respect.