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Posted 27 months ago

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Customer Support Specialist for Miami, Florida

MiamiOn-siteFull-time

AI Summary

A customer support specialist responds to customer requests via email, phone, and chat, resolves tickets, and helps customers get the most out of Veo’s AI-based sports camera platform.

About this role

Veo is a global leader in AI-based sports camera technology. Our innovative, fully automatic camera solution enables sports teams to record matches and training sessions without a camera operator. We’re democratizing the world of sports by granting video analysis for teams on all levels—a privilege that used to be only for the few. More than 40,000 clubs in 90+ countries record their games every week.
Growing as fast as we do in Veo means that every day is different, exciting, and challenging, both on the front line and in the back office.

But that’s not the most remarkable thing about us.

The coolest thing is our people. We’ve attracted some of the brightest minds in the industry. They are the reason we can create a great product and do it while enjoying ourselves

We are looking for a Soccer fan who is passionate about helping coaches, players, and fans level up their game.
The Who, What, Why And Where

There is a big global interest for our product, and to supercharge the potential we are now hiring the best customer service talent for our Customer Success team. At the heart of our strategy is to keep customers happy and guide them to get the most out of being a Veo customer. We help them with any issues they have and proactively engage them to do the best possible recordings.

Your Contribution

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Veo. Veo value results over process. Now this might sound innocent enough, but in Veo, this is really lived. All processes are questioned, as they should be!

Responsibilities

  • Respond to customer requests clearly and comprehensively as a front-line supporter. We operate via email, phone, and chat
  • Support the second line team by resolving general tickets and only forwarding the complex ones to the next level
  • Adhere to our KPIs for a low response time, minimal backlog, and a high customer satisfaction
  • Communicate relevant feedback and issues from customers within the support team using the right escalation flows and channels
  • Provide feedback for optimizing the processes that we currently work with
  • Preferred qualifications

  • Experience in customer-facing roles.
  • Experience with tech support and/or product support.
  • Excellent written communication skills.
  • Interest in Soccer
  • Passionate about helping people and making them succeed.
  • Solution-oriented mindset and a structured approach to work.
  • Familiarity with customer service tools is an advantage.
  • You thrive in a fast-paced environment, we are growing by the hour and you are someone who can cope with constant change.
  • Interest in sports is a plus.
  • Benefits

  • Lunch covered
  • $300 in health insurance monthly
  • 3 weeks vacation
  • Skills

    ChatCRMCustomer Service ToolsCustomer Support SoftwareEmailPhoneTicketing Systems

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