D365 ERP (FO) Developer

Key Responsibilities and Duties (Principal Accountabilities)

PROVIDE DEVELOPMENT AND SUPPORT SERVICES FOR THE MICROSOFT DYNAMICS 365 (D365) ENVIRONMENT

• Design and develop extensions, upgrades, defect fixes, data migrations, and integrations in D365 F&O (HQ), Power Platform, D365 Store Commerce (POS), and SQL Server.

• Manage environments, users, security setup, configuration, and license optimization for D365 F&O and Commerce, ensuring cost efficiency.

• Responsible for build, release, and deployment using Azure DevOps through appropriate release management process

• Provide guidance to functional consultants, BAs,and vendors in creating and implementing functional designs.

• Ensures tight linkage between the Service Level Management process and other related processes

• Continuously ramp up skills in emerging technologies, including Data, AI, and new features in D365 F&O and Power Platform.

CONTINUOUS IMPROVEMENT OF MICROSOFT D365 PLATFORM

• Monitor system performance and identify opportunities to improve system efficiency and stability.

• Handle and resolve Level 3 helpdesk tickets, service requests, and escalations for Dynamics 365.

• Administer configuration changes and perform testing to ensure system stability in production environments.

• Participate in IT and cross-functional meetings to address system issues, enhancements, and training needs.

• Support ongoing improvement initiatives and technology adoption within the Dynamics platform.

PROVIDE QUALITY DELIVERY CUSTOMER SERVICE

• Deliver designs and enhancements with minimal defects.

• Resolve issues within agreed SLAs

• Update stakeholders on status and changes

• Escalate complex or high-severity incidents

WORK HEALTH & SAFETY

• Demonstrate positive safety behaviours by cooperating and adhering to any reasonable safety instruction, policy or procedure

• Complete WHS induction and any prescribed WHS training.

• Prevent situations that may cause harm to you or others

• Identify and report hazards

• Maintain and leave a clean and tidy workplace

• Report any team member, customer, contractor or visitor injuries to your manager

Knowledge, Skills and Experience Required

QUALIFICATIONS

• Bachelor’s degree in computer science, Software Engineering or a related discipline (or equivalent work experience).

• Microsoft certifications (e.g., Finance and Operations Apps Developer Associate) and ITIL are highly desirable.

EXPERIENCE

• Technical Skills

• Minimum 5+ years of development, design & support experience in D365 ERP.

• X++ development: form customization, reports, data migration, integrations, and performance tuning.

• Experience or willingness to self-learn and deliver in Dynamics 365 F&O Store Commerce enhancements using C# and TypeScript.

• Build & deployment using Azure DevOps with Git/TFS and release management.

• Retail experience and Microsoft ecosystem familiarity (Azure, Integration Services, Fabric, AI) are a plus.

• Reasonable product functional knowledge in retail, SCM, finance etc to design solutions.

• Soft Skills

• Strong analytical and problem-solving skills.

• Excellent communication skills to translate business requirements into technical solutions.

• Ability to work both independently and in cross-functional teams.

• Attention to detail and commitment to high-quality deliverables.

ATTRIBUTES

• Knowledge of Retail industry will be a plus

• Knowledge of Power platform and Copilot Studio will be a plus

• Flexible hours as after-hours work may be required in case of priority task or high priority incident