DACH Education Manager

Key Responsibilities

• Cultivate and manage relationships clinical speakers/mentors.
• Lead and support Peer-to-Peer (P2P) mentorship programs, including Train-the-Trainer (TTT) education and follow-ups.
• Identify and develop Rising Stars as future faculty instructors.
• Partner with Marketing to design and execute annual local education strategies aligned with business needs.
• Oversee speaker and mentor meetings, large-scale educational events (Forums, Summits), and external partnerships (Congresses).
• Collaborate with Marketing in Limited Market Release (LMR) initiatives and General Availability (GA) managing speaker/mentor innovation adoption and education plans
• Build strategic engagement plans for faculty and speakers, ensuring advocacy, retention, and onboarding processes.
• Proactively manage clinical speaker/faculty contracts and relationships.

• Provide clinical leadership to Ortho/GP communities, influencing guidelines and best practices.
• Drive innovation adoption and contribute to growth strategies.
• Offer input to EMEA clinical/marketing for product/service improvements and new developments.
• Actively mentor peers and lead team activities; serve as backup to the Manager during absences.
• Build clinical training and leadership skills through observations and advanced training.

• Align with EMEA Clinical Trainer to cascade internal education to local clinical teams
• Train and support internal teams, speakers, and mentors with relevant content, tools, and presentation materials.
• Identify and manage content for Speaker/Mentor presentations and Dr Education (Faculty section in Docebo).
• Collaborate with Clinical Relations Manager and Sr Supervisors on speaker engagement, events, clinical content, and data analysis.

• Handle top customer situations, resolving issues and complaints to completion.
• Provide clinical insights to improve customer experience and treatment outcomes.
• Assist the sales organization with clinical expertise and support.
• Collaborate with Marketing, Manufacturing, Education, Sales, and Customer Support teams.

• Conduct inbound/outbound calls with speakers and mentors to educate and support customers.
• Deliver educational events and deep-dive clinical training at customer offices.
• Maintain a minimum of 30% field time, with flexibility based on geography and business needs.

Skills, Knowledge & Expertise

• Bachelor’s degree in Dentistry (DDS or equivalent); Master’s in Orthodontics highly desirable.
• 6–10 years of professional experience, including a minimum of 4 years in education, product specialist, or clinical specialist roles, preferably in orthodontics or dental technology
• Proven ability to lead strategic education initiatives, mentor clinical teams and influence others
• Strong presentation, negotiation, and stakeholder management skills with a challenger mindset
• Fluent in English, additional EMEA languages are a plus.
• Expertise in modern instructional design and educational methodologies.
• Proficiency in Microsoft Office (PowerPoint, Excel, Word) and general digital literacy.

• Excellent oral and written communication skills.
• Ability to manage competing priorities and influence across teams.
• Proficiency in social media and digital tools.
• Strong problem-solving skills and attention to detail.
• Demonstrated urgency and responsiveness in dynamic environments.

• Drive utilization and innovation adoption through regional Clinical Education pathways focused on treatment planning behaviors, clinical confidence, and evidence-based superiority.
• Support DSO growth strategies and GP engagement for orthodontic and aesthetic/restorative treatments.