Deal Desk Operations Specialist

We are looking for a passionate and detail oriented Deal Desk Operations Specialist to join our team as we continue to scale. 🚀

You'll join our young, dynamic finance team of five at a fast growing company, supporting the Deal Desk Manager and CFO with client onboarding, billing accuracy, and clean records as we expand. You'll be based in Brussels and be part of the Finance team, reporting to the Deal Desk Manager and CFO.

If you have what it takes to help us grow, we'd love to hear from you!

Location: Brussels, hybrid (3x week in the office).

What you will do:

Client onboarding and onboarding management:

• Guide new clients through a smooth, professional onboarding experience for our top app and gaming clients.

• Set up and maintain client accounts in our internal database with accuracy and attention to detail.

Billing and revenue operations:

• Track service hours and ensure correct, timely invoicing.

• Investigate and resolve billing discrepancies to keep processes reliable.
  

Data & Systems Management:

• Keep client usage and billing records accurate and up to date.

• Regularly audit and update our internal tools and databases.
  

Operational Support:

• Support the Deal Desk Manager with reporting and process improvements.

• Collaborate with finance and other teams to keep processes aligned and smooth.

Why join the Deal Desk team at AppTweak?

At AppTweak, Deal Desk is the final stop before a deal is signed, and the first spark of the customer journey. You'll partner closely with Account Executives and Account Managers to make sure every client gets a smooth, confident path from first conversation to signature, and you'll have a direct hand in AppTweak's commercial success.

What makes this role exciting:

Every deal looks different, giving you exposure to a wide range of clients, contract types, and problems to solve. You'll build skills that carry across finance, sales, and ops, with visibility into how deals actually get done at a growing company.

Requirements

Must-have

• Proficient in both written and spoken English.

• Bachelor’s or Master’s degree in Business Administration, Finance, Accounting, or a related field.

• A first experience in sales operations, finance, or customer service, preferably in a SaaS company.

• Strong analytical, organizational, and problem-solving skills; excellent communication and adaptability; customer service mindset.
  

Nice-to-have:

• Prior exposure to client support is a plus.

• Experience with CRM tools (e.g., HubSpot).

• Familiarity with billing and subscription management software.

• Experience in database management and reporting tools (e.g., Excel).

• Understanding of financial reconciliation and MRR (Monthly Recurring Revenue) concepts.
  

[Please note you will need citizenship/a valid visa/work permit for Belgium to be eligible for the role.]

What's in it for you?

• Grow your career with one of Belgium's top tech scale ups.

• Competitive and optimized salary package, structured to make the most of what you earn.

• Meal vouchers and eco vouchers.

• Complementary health insurance plan.

• 12 RTT days per year, on top of regular holidays.

• Flexible, hybrid work setup.

• Opportunities for continuous learning and creative thinking.

• Quarterly team building events and a yearly company wide retreat.

• One volunteer day every quarter to give back to the community.

• Serious about food. From themed lunches to spontaneous kitchen moments, food is genuinely part of how we connect at AppTweak. 🍴

• The opportunity to connect with a variety of exciting mobile businesses across different verticals.

About AppTweak

At AppTweak, we are a team of more than 130 people, spread across Brussels, San Francisco, London, Tokyo, Seoul, Bengaluru, Ho Chi Minh, Beijing, and other cities.

We build the platform that helps mobile leaders win in the app stores. Companies like Uber, Zynga, and The North Face trust us to do that.

We started in Brussels in 2014. It began with a small team and a simple bet: the best ASO insights come from people who go deeper into app store data than anyone else. More than 2,000 customers later, that bet still holds. So does the way we work.

We move fast. We speak up and push each other to do better. We keep learning, even on the days we are already good at our jobs. None of that happens by accident, but because people here take ownership. They show up for each other too, across offices and timezones.

If that sounds like the kind of place you want to grow, we would love to hear from you!

At AppTweak, our first spoken language is English, from our Belgian HQ, to our teams all over the world.

To ensure a smooth review process, please submit your application in English.