Deployment Strategist — Global (Spain based)

Our client builds AI workers that run HR operations autonomously — hiring, onboarding, scheduling, engagement — so companies can focus on people, not process. They don't give teams a better tool and hope they use it. Their AI agents do the work: screen candidates, run interviews in 40+ languages, schedule shifts, onboard new hires — 24/7, across voice, WhatsApp, and web. They work with large, complex organizations across hospitality, retail, healthcare, and staffing — companies where high-volume hiring, high monthly churn, and overstretched HR teams are everyday reality.

The Role

As Deployment Strategist, you'll own their largest, most complex accounts end-to-end — enterprise clients with multi-country operations, deep integrations, and C-level stakeholders. You go deep into customer operations, define the right problems, deploy the product in real environments, drive adoption through training and behavior change, and ensure tangible business impact. This is not Customer Success and not Project Management. It's an outcome-first role, working closely with Forward Deployed Engineers (FDEs) and the leadership team. Success is measured by business impact, not deployments completed.

• Own the relationship and outcomes for their largest accounts — Fortune 500-scale enterprises with complex, multi-country deployments.
• C-level engagement, strategic planning, business reviews.
• Map customer operations end-to-end to define the right problems and success metrics
• Lead enterprise deployments from post-sale to production in complex environments — multiple stakeholders, legacy systems, change resistance
• Drive adoption and behavior change through training, enablement, and close operational partnership
• Measure, quantify, and communicate ROI to decision-makers — time-to-hire reduction, fill rates, cost savings, hours reclaimed
• Detect and develop expansion opportunities across teams, countries, and modules — flag to Sales for commercial close
• Partner daily with Forward Deployed Engineers to design and ship solutions aligned with customer strategy
• Feed structured product insights back to the product team based on frontline customer needs
• Travel to key accounts 2-3x/month (30-40% travel)

• Customers go to production and stay — This product becomes the execution layer, not a side project
• ROI is quantified and visible: "-80% time-to-hire", "99% candidate satisfaction", "+50% productivity boost"
• C-level stakeholders trust you as their operational partner, not a vendor contact
• Accounts expand organically: new countries, new modules, higher volume
• Product roadmap is informed by real customer needs, structured through you

• >4 years in management consulting, enterprise customer success, or delivery (ideally SaaS / tech, or operations)
• Proven track record managing large, complex accounts and building trusted C-level relationships
• Hands-on experience owning implementations or complex customer engagements end-to-end
• Strong operations and workflow architecture intuition — you think in systems, not tasks
• Comfortable working closely with engineers (APIs, data flows, integrations) — nice-to-have
• Fluent Spanish + English (written and spoken); any other major European language (German, French, Italian, Dutch, etc.) strongly preferred
• Willing to travel 30-40%
• Extreme ownership, low ego, outcome-first; structured and decisive in ambiguity