Desk Collection & Recovery
AI Summary
Manages collections calls and communications with delinquent customers, explains financial services, and maintains relationships while handling related admin tasks.
About this role
Responsibilities
Calling customers before the due date as a payment reminder.
Calling delinquent customers after the due date as a payment demand.
Helping customers on payment services and explain about our financial services.
Maintaining good relationships with customers.
Doing administrative tasks related.
Ensure customers receive visits to collectors and warning letters with delinquent consumer conditions.
Requirements
Must possess at least a Diploma Degree.
Strong experience in the Desk Collection field (preferably in the banking/financial industry) would be an advantage.
Able to work under pressure, good interpersonal, and target oriented person.
Discipline and can work well both individually and as a team.Skills
Account Collection ProceduresAdministrative Task HandlingCustomer Relationship ManagementDebt Collection ProcessesDelinquency ManagementDialer/calling SystemFinancial Services ExplanationTeam Collaboration
