Desktop Migration Engineer

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Role: - Project Manager

Required

·Have managed large transformational Mainframe platform migration / re-hosting projects

·Understanding of Mainframe application related to infra needs

·Knowledge and understanding of UX / Linux

·Should have hands-on experience in projects

·Strong project management skills. PMP certification is an added advantage

·Have run a large complex project of at least 5m++

·Ability in managing and handling 3P vendors providing application porting services and workload solutions services.

·Experience in contract administrations

·Ability in managing cross-country / regional / virtualization resources in projects

·Managing at CxO level customer

Role: - Desktop Migration Engineer

Technical

·Advanced knowledge in troubleshooting of PC / laptop issues, MS Office Professional 2013, Office 365, Common Internet Browsers across Windows and MAC platforms

·Knowledge to provide support for ERP systems such as BPCS, FouthShift and MSS (Lotus Notes).

·Knowledge of Software Asset management and Housekeeping on IT inventory, which includes PC details. License of all software, Servers and IT peripherals.

·Knowledge of anti-virus, data protection and encryption, VPN

·Knowledge of desktop support, migration and security (McAfee ePO, DLP, Websense, SCCM, Office365)

·Knowledge of virtualization (VMWare, Citrix, VDI-in-a-box) & Citrix (XenServer&XenDesktop)

·Knowledge on application packaging, patching (SCCM) and citrix virtualization

·Knowledge on Active Directory & group policy objects

·Major Incident Management, Understanding of Bridge or WebEx or Remote tool communication (Skype, Lync, Bomgar) and Virtual Network Computing (VNC)

·Working experience on troubleshooting and installing line and zaber printers

·Knowledge of troubleshooting Cisco wireless access points

·Knowledge of troubleshooting and installing Polycom video conference

·Ability to understand the concepts of Change, Requests, Problem, RFIs.

·Ability to identify SIPs & Automation (Autocad)

·Ability to troubleshoot common scenarios with SharePoint

·Ability to troubleshoot analytical tools such as Minitab, Crystal reports

·Knowledge on Windows server and be able to identify key tasks and understand logs and error messages

Traits

·Willing to work in a 24*7 environment

Background

·Prior experience of 8+ years in a service helpdesk / desktop support role is preferred

·International calling experience is preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.