Desktop Support

KRG Technologies, Inc.,
25000 Avenue Stanford, Suite #243, Valencia, CA 91355

-At least 3 years hands on experience in field Support Services

-Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1, Windows 10 installation, troubleshooting and reporting.

-Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD

-Strong Microsoft Office skills (Outlook, Word, and Excel)

-Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers

-Broad experience in IT related services with basic understanding of Networks, Servers and Telecoms

-Experience including remote control of PCs and video conferencing knowledge

-Rotational On-call for executive support

-Strong customer service skills

-Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

-Strong written and verbal communication skills

-Must be detail oriented and self-motivating

-Ability to successfully pass a background security check

Desired Certification ( A combination of 02 mandatory)

1.CompTIA A+ certification ( Compulsory )

2.Premier Dell Hardware Certification

3.HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

Additional Information

All your information will be kept confidential according to EEO guidelines.