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Magnet Forensics

Posted 2 months ago

Open

Desktop Support Co-op (Fall 2026)

Waterloo / OntarioOn-siteInternship

AI Summary

Desktop Support Co-op role focused on hands-on end-user IT support, desktop setup, and issue resolution for Magnet Forensics employees.

About this role

Who We Are; What We Do; Where We’re Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries.
Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security.
With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity.
If you think you would be the right person to join our team working towards this goal, we would love to hear from you!

Role Overview
The Desktop Support Co-op role is a hands-on, internal customer focused role, providing day to day support to Magnet Forensics employees. The Co-op’s primary accountability will be to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles.

What You Will Accomplish

  • Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems
  • Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
  • Documenting internal procedures and knowledgebase articles for end-users
  • Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system
  • System monitoring/configuration, verifying the integrity and availability of all hardware
  • Reviewing system and application logs, and verifying scheduled jobs
  • Providing support outside normal hours of work
  • Other duties as required

    • What We Are Looking For

  • Currently enrolled in a Computer Science program
  • Experience working in a customer facing environment
  • Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
  • General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
  • Keen sense of teamwork, personal integrity, responsibility, and accountability
  • Highly organized in time management and documentation
  • Strong self-starter attitude with excellent problem-solving skills
  • Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information

    • Working Conditions

  • General office environment/Work from home office environment
  • Prolonged sitting – 6+ hours
  • May be required to work extra hours
  • Ability to commute to the office for at least 2 days per week

    • Skills

    Asset ManagementComputer Hardware TroubleshootingConfiguration ManagementDatabase Usage For Tracking InformationDesktop AdministrationDHCPDNSDocumentationEnd-user SupportKnowledge Base CreationLog AnalysisNetwork FundamentalsProcurementSystem MonitoringTCP/IPTicketing SystemsWindows/Linux/macOS Knowledge

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