Digital Device Repair Apprentice

Lanes Group is a nationwide leader in utility services, powered by a team of over 3,500 dedicated professionals. Our diverse subsidiaries enable us to deliver exceptional solutions across multiple sectors, driving a turnover of more than £500 million. Committed to excellence and innovation, we provide industry-leading services to our clients and stakeholders. Join us and become part of a dynamic, growing organisation that values diversity and champions professional development.

Purpose of the role:

Got an interest in technology? Always the one fixing phones or helping friends with their devices?

As a Digital Device Repair Apprentice, you’ll learn how to diagnose and repair everyday tech like smartphones, tablets and laptops. You’ll be hands-on from day one—working with real devices, real customers and real problems to solve.

You’ll be part of a team that keeps devices up and running, helping customers stay connected while building your own technical skills and confidence.

This is your chance to turn your passion for tech into a career.

Apprenticeship Information:

• Level 3 Digital Device Repair Apprenticeship
• Duration: Approximately 21 months + EPA
• Hours: 40 per week
• Annual Salary: £22,048 (The advertised salary applies to the first year of the apprenticeship and will increase in the second year, subject to satisfactory progress, attendance, and commitment to the programme)
• Qualification delivered through an approved training provider
• Dedicated study time provided as part of your working week
• Ongoing support from your manager, mentor, and training provider

Key Responsibilities:

• Receive and book in faulty digital devices for repair

• Diagnose faults accurately and identify required repairs

• Carry out technical and software repairs, including replacing components

• Manage the repair process from start to finish, ensuring timely completion

• Ensure repaired devices are checked, tested and safely returned to customers

• Work in line with company processes, service standards and SLAs

• Use specialist tools, equipment and digital systems to carry out repairs

• Maintain accurate records of repairs, parts used and work completed

• Update internal systems such as customer databases or CRM platforms

• Communicate with customers to provide updates on repair progress

• Respond to queries via phone, email or face-to-face interactions

• Deliver a professional and customer-focused service experience

• Help manage stock of parts and components required for repairs

• Liaise with suppliers, service centres and manufacturers where needed

• Support handling of warranty returns and replacement processes

• Support environmentally responsible practices, including reuse and recycling of components

• Dispose of damaged or non-repairable devices safely and correctly

• Follow company policies, procedures and data security requirements

• Work closely with colleagues, suppliers and technical teams

• Support workflow across repair, logistics and customer service functions

• Share knowledge and contribute to improving processes

• Complete all required apprenticeship training and off-the-job learning

• Apply learning to develop technical repair and customer service skills

• Participate in progress reviews with line manager and training provider
  

Qualifications & Training:

Essential:

Maths and English at Grade 4 or above (or equivalent of Grade C-A*) or Functional Skills Level 2

Living the Company Values: Our Values | Company Values | Lanes Group | Lanes Group

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations, this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.

• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equity, Diversity & Inclusion:

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.