Director, Design

At Loop, we're intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, United Kingdom, and Australia.

For this position, we're looking for someone to join us in Columbus, OH; or one of our ET/CT (Chicago, Boston, Austin, NYC, etc) Hub locations.

Oversee 6-8 individual contributors, as well as agencies, spanning product design, brand/marketing design, and research.

Empower the design team through mentorship, critique, and building an adaptable culture needed to build with and for AI-first products.

Embrace a multifaceted role where you'll take ownership of both strategy and execution as Loop transitions from reactive tooling to autonomous operational intelligence.

Collaborate with Engineering, Product, Data, and Marketing teams to help visually articulate Loop’s product and brand vision.

Collaborate closely with Marketing to expand on the story of Loop, it’s merchants, and the value Loop provides to it’s merchants. On any given day, you and your team may be supporting and contributing to creative for campaigns, launches, events, social and more.

Embed design thinking and AI literacy across Engineering, Product, and Design, raising the bar for how we design interactions where a system is making decisions, not just displaying information.

7+ years of Product and UX Design experience, with meaningful exposure or hands-on experience in brand and research.

5+ years of team leadership and management in design, ideally through a significant product platform shift.

E-commerce or fintech experience is highly valued, particularly in environments where design shapes high-stakes transactional trust.

Experience designing B2B products, admin interfaces, merchant dashboards, and flows is required.

Demonstrated expertise in building design systems.

Experience designing for AI.