Director, Infrastructure & Information Security

About the role

Core Education is seeking a Practice Leader to own our Infrastructure & Information Security Practice. This personis responsible forthe teams that deliver Operations, Modernization, and Enablement to our partner colleges and universities — keeping institutional environments running, helping them move forward, and equipping their people to do more with the technology they have.

The practice is the technical foundation our partner institutions rely on every day. It spans identity and access, servers and storage, networking and telecom, endpoint and A/V, monitoring, and the information security program that ties it all together. The Practice Leader sets the strategy, builds and develops the team, owns the financials, and serves as the senior point of accountability to our partner institutions. This role is being opened following the loss of our colleague Pete Brambani, who built much of what the practice is today; the next leader willbuild onthat foundation and shape what comes next.

What you'll do

Operations— keeping our partners running.

• Identity & directory services (Active Directory, Entra ID, IAM, SSO, MFA), Microsoft 365 and Google Workspace administration, server and storage operations (Windows Server, Hyper-V, Linux, NFS, enterprise backup, DR), networking and telecom (network design,WiFi, VoIP/SIP, Microsoft Teams calling), endpoint operations (Windows and Mac, printers and peripherals, remote support), A/V and collaboration technology, monitoring and observability, and 24×7 incident response.

• ITIL-based service management across change, incident, problem, and request — operationalized in thepractice'sor partner’sITSM tooling.

• SLA performance, uptime, and runbook hygiene across the partner portfolio.

Modernization— helping our partners move forward.

• Multi-year roadmaps for identity, cloud, networking, endpoint, and security across the partner portfolio.

• Cloud and hybrid cloud strategy across Microsoft Azure (primary), Microsoft 365, Google Workspace, with thoughtful expansion into AWS, GCP, and containerized or serverless workloads where they fit.

• Endpoint modernization (Intune, SCCM, MDT, MDM; Windows and Mac fleets).

• Network, telecom, and A/V refresh programs aligned to institutional priorities.

• The information security program — frameworks (NIST, ISO 27001, PCI-DSS, SANS), regulatory alignment (FERPA, GDPR, HIPAA, GLBA), incident response and threat hunting, and continuous control improvement.

Enablement— equipping our partners and our own team to do more.

• Documentation, runbooks, knowledge bases, and training that lift partner-institution staff and our own engineers.

• Standards, reference architectures, and reusable patterns that turn one-off solutions into repeatable practice offerings.

• Operational reporting and service insights (SQL, Power BI, and equivalents) so partners and Core leadership can seewhat'sworking and where to invest.

• Partnership with peers in Application Services, Data & Analytics, and Client Success on cross-practice offerings and SOWs.

Management Responsibilities

• Team Leadership— Hire, coach, andretaina multi-disciplinary team of systems, network/telecom, endpoint, A/V, and security operations staff and team leads. Build career ladders, individual development plans, and clear paths for growth.

• Organizational Design— Structure the practice across Operations, Modernization, and Enablement so each function has clear ownership, healthy capacity, and built-in redundancy. Plan succession into every critical role.

• Performance Management— Set quarterlyobjectivesand KPIs; conduct regular 1:1s, performance reviews, and skills assessments; address performance issues directly and constructively.

• Capacity & Resource Planning— Forecast staffing across the partner portfolio; balance billable delivery, internal operations, on-call rotations, and modernization projects; partner with PMO on portfolio-level resourcing.

• Budget Ownership— Manage the practice budget for hardware, software, licensing, telecom, training, and contractorspend; build business cases for new investments.

• Delivery & SLA Accountability— Own service levels and SOW outcomes for thepractice'sportfolio; report status, risks, incidents, and financials to senior leadership on a defined cadence.

• Process & Standards— Define andmaintainoperational standards: change advisory, runbook hygiene, configuration management, monitoring coverage, security baselines, and documentation.

• Vendor & Partner Management— Manage relationships with hardware, software, telecom, cloud, and managed-service vendors; own contract reviews and renewal cycles in coordination with procurement.

• Cross-Functional Partnership— Collaborate closely with peer practice leaders in Application Services, Data & Analytics, and Client Success to deliver integrated outcomes for our partner institutions.

• Talent Development— Run technical mentoring, certification programs (Microsoft, Azure, networking, ITIL, security), and knowledge-sharing rituals; cultivate a learning culture.

• Culture & Continuity— Steward a feedback-rich, accountable, inclusive team culture, and invest deliberately in team well-being and operational continuity during the transition.

Qualifications

• Progressive infrastructure and/or information security leadership experience, including several years directly managing technical teams and team leads.

• Strong working background across the Microsoft stack — Active Directory / Entra ID, Windows Server, Microsoft 365, and Microsoft Azure — with the judgment to lead engineers more specialized than you in any one area.

• Solid grounding in networking and telecom (network design,