Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
POSITION SUMMARY
The Donor Record Coordinator II is primarily responsible for the timely review, completion, and approval of donor records, as well as timely sharing of donor information in compliance with Donor Network West procedures, regulatory requirements, and standards.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Ensures timely and accurate completion of donor records:
Identifying and correcting omissions and errors directly or by requesting corrections by the individual(s) making errors.
Obtaining medical records, communicating with Healthcare Information Management (HIM) departments, accessing electronic medical records (EMR).
Contacting Coroner’s offices and hospitals for missing information.
Contacting physicians for donor information.
Contacting government agencies for donor death information.
Reviews and approves records as complete and accurate according to organizational, industry, and regulatory requirements.
Transmits/communicates donor information to affected parties such as tissues processing establishments and transplant surgeons in a timely manner.
Interacts with tissue processing establishments on a routine basis to receive status updates on pending records and respond to correction or information requests.
Reconciles and assesses referrals and hospital records to assure accuracy and compliance with applicable regulations.
Maintains donor and recipient confidentiality at all times.
Participates in quality and performance improvement efforts (goal setting, procedure changes, lean projects, metrics, etc.).
Maintains specific processor relationships by acting as the DNWest representative and point of contact.
QUALIFICATIONS
Plans and completes job responsibilities with moderate to minimal supervision by management or senior team members.
Working knowledge of applicable procedures, standards, and regulations used to make independent decisions.
Experience performing/mastery of at least half of the essential job duties and responsibilities
Above average performance metrics relative to peers.
Mentors less-experienced team members as needed.
Trains team members and others in the organization to select aspects of the donor information process.
EDUCATION AND EXPERIENCE
Associates or Bachelor’s degree in biological sciences or equivalent degree/diploma/certification in an allied health field. Relevant experience in critical health care or transplant fields may be substituted for educational requirement.
