Driver Operations Lead

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

Review and validate vehicle documents and driver requirements submitted during onboarding

Ensure timely processing of verification requests to meet operational deadlines

Handle complex or escalated verification cases and resolve issues efficiently

Monitor team productivity, quality, and turnaround time of verification tasks

Collaborate with Driver Operations, Onboarding, and Hub teams to resolve document verification concerns

Maintain and monitor verification trackers and documentation records using Microsoft Workspace tools

Create, review, and enhance Standard Operating Procedures (SOPs) related to verification processes

Identify process gaps and recommend improvements to optimize verification workflow

Provide coaching, guidance, and support to team members to ensure performance and development

Prepare reports and updates related to verification performance and operational metrics

Knowledge and experience using Microsoft Workspace (Excel, Teams, Outlook, etc.)

Strong understanding of document validation and compliance requirements

Ability to lead teams, manage workloads, and ensure operational efficiency

Experience in logistics, transportation, or driver onboarding operations is an advantage

Bachelor’s degree in Business Administration, Logistics, Operations Management, or related field (preferred)

At least 2 years of supervisory or team leadership experience

Experience in vehicle and driver document verification processes