Driver Trainer

About the Role

At America West, we are more than a transportation service; we are a community partner dedicated to improving lives and helping individuals thrive. By embracing the spirit of community service and giving, we can create a healthier, more connected society.

This fast-paced and rewarding role is perfect for a self-starter who is looking to build their resume by working closely with the immediate team leader.

We are hiring a Driver Trainer to provide hands-on, on-the-job wheelchair transport training to new and existing drivers as part of our non-emergency medical transportation fleet.

For more information about America West visit: https://www.america-west.com/

Watch - Get to know us better!

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What You'll Do

The Driver Trainer ensures all drivers are properly trained to safely and efficiently transport passengers, comply with company policies and safety regulations, and deliver excellent customer service. This role involves working directly in the field with drivers to assess their skills, provide real-time feedback, and ensure they meet the standards for quality and safety in non-emergency medical transportation.

Driver Trainer’s are responsible for providing on-the-job training, guidance, and evaluation to ensure new hires are equipped with the necessary knowledge, skills, and confidence to perform their duties.

Work Location: On the road locally in the region

Qualifications

The Driver Trainer in Non-Emergency Medical Transportation holds a crucial responsibility: ensuring new drivers are ready to hit the road safely, efficiently, and confidently. They are not just trainers, but also mentors and evaluators, shaping the skills and knowledge of new hires.

On-the-Job Training:

·Provide on-the-road training, hands-on training, and mentorship to new and existing drivers in all aspects of non-medical transportation, including vehicle operation, passenger assistance, and customer service

·Train drivers on the safe and efficient operation of vehicles, including managing routes, handling equipment, and adhering to traffic laws and company policies

·Demonstrate safe and proper loading and unloading techniques, including ensuring passenger safety and comfort during transport

·Ensure that all drivers are familiar with company software systems for tracking routes, service logs, and customer records

Compliance & Safety Training:

·Educate drivers on all relevant safety protocols and regulations, including state and local traffic laws, vehicle safety checks, and emergency procedures

·Train drivers to follow all company policies regarding safe driving practices, including speed limits, seat belt usage, distracted driving policies, and the safe handling of passengers (especially those with mobility issues or special needs)

·Ensure that drivers comply with regulatory requirements, including maintaining proper vehicle documentation, valid driver’s licenses, and vehicle inspection reports

·Monitor drivers' adherence to safety and compliance standards during training and in real-time operations, offering corrective feedback as needed

Performance Monitoring & Feedback:

·Evaluate trainees’ skills in real-world driving situations, assessing their ability to manage routes, time, traffic, and customer needs

·Provide constructive feedback on driving performance, customer interactions, and adherence to company policies

·Identify areas where additional training or coaching is needed and create individualized development plans to address any performance gaps

·Conduct performance evaluations for each trainee to assess their readiness to handle independent driving duties

Operational Efficiency:

·Ensure that all non-medical transportation services are delivered in a timely and safe manner, meeting customer expectations

·Assist, guide, and recommend in any operational issues, such as delays caused by call ins etc., accidents, or vehicle breakdowns, to minimize service disruptions

Customer Service Training:

·Train drivers on providing high-quality customer service, including communication with passengers, professionalism, and handling difficult situations

·Emphasize the importance of being courteous, respectful, and empathetic toward passengers, particularly those with special needs or who may require assistance

·Address common customer service challenges, including how to handle delays, service disruptions, or customer complaints in a professional manner

Documentation & Reporting:

·Maintain accurate training records for each driver, including progress reports, feedback, and training completion

·Document any incidents or issues during the training process, including safety violations, customer complaints, or performance concerns, and report them to the Team Lead or Assistant Operations Manager, AOM.

·Complete daily or weekly training reports outlining trainee performance, areas of improvement, and recommendations for further development

Ongoing Support & Mentorship:

·Provide ongoing coaching and mentorship to drivers even after the initial training period to ensure continued success in the role

·Offer refresher courses or re-training sessions for drivers who may need additional support or have received feedback on areas needing improvement

·Act as a resource for drivers when questions or issues arise during their shifts, offering guidance and problem-solving assistance in real-time

Equipment & Vehicle Training:

·Instruct drivers on the proper use and maintenance of vehicles, including performing basic pre-trip and post-trip inspections to ensure vehicle safety and readiness

·Ensure that drivers understand how to operate any additional equipment or assistive devices needed for passenger transport (e.g., wheelchair lifts, ramps, etc.)

·Demonstrate vehicle maintenance routines and emergency procedures, such as what to do in case of a breakdown o