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Posted 14 months ago

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Dutch-speaking Technical Support Agent in Sofia, Bulgaria

SofiaOn-siteFull-time

AI Summary

Dutch-speaking Technical Support Agent provides product help and troubleshooting via phone, email, and chat with a focus on delivering excellent customer service and understanding user needs.

About this role

Are you ready to take the next step in your career and to achieve your next challenge? If your answer is YES - then here is a role for you - join our client, a leader in the Customer Service industry.

Requirements

As a Dutch-speaking Technical Support Agent, you will be a part of a great team and all together will:

  • Deliver outstanding client service
  • Achieve great customer experience and satisfaction
  • Identify and understand user needs
  • Assist with general inquiries, product support, and troubleshooting via phone, e-mail, and chat

As a candidate, you do not need to have experience in a similar role but you should be fluent in Dutch and able to demonstrate a keen interest in technology and have excellent communication skills.

Benefits

Our client offers:

  • Fully paid training
  • Stable job and career development opportunities
  • Attractive salary
  • Additional health insurance
  • 50+ benefits and services to choose from
  • Positive international working environment
  • Support and learning
  • Bonuses

Our client cares about their employees' well–being, invest in their future growth, and encourage fun and team-building initiatives!

Skills

Basic IT LiteracyCommunicationConflict ResolutionCustomer ServiceDocumentation And Note-takingDutch Language FluencyEmail SupportIssue DiagnosisLive ChatMulti-channel SupportPhone SupportProblem SolvingProduct KnowledgeRemote AssistanceSatisfactory Customer ExperienceSLA AdherenceTeam CollaborationTechnical SupportTech Product SupportTicketing Or CRM FamiliarityTraining And LearningTroubleshootingUser Needs Identification

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