AI Summary

Enterprise Account Manager builds and maintains long-term relationships with enterprise clients, identifies growth opportunities, and drives adoption of WorkWave's solutions.

About this role

At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end: from customer acquisition to scheduling, billing, payments, and beyond.

Our vision is simple but powerful: empower the world’s mobile service workers to build a brighter future. And we back that up with decades of experience, a passionate team, and an unwavering commitment to helping our customers thrive.

As an Enterprise Account Manager, you will be responsible for building strong, long-term relationships with our enterprise clients. You will serve as a trusted advisor, understanding customer challenges, identifying opportunities for expansion, and driving adoption of our solutions. Your success will be measured by your ability to strengthen customer partnerships, proactively grow your book value, and deliver tailored solutions that align with client needs.

Why Join Now:

We’re at an exciting moment in our growth journey. With the launch of Wavelytics, our new AI-powered analytics suite, and continued momentum in integrated payments, we’re unlocking new ways to deliver value to our customers and new opportunities for our team. WorkWave operates in a field service management market that’s accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet massive demand and lead the future of service software.

WHAT YOU'LL DO:

Proactively engage with assigned enterprise customer accounts to understand business needs and communicate product value.

Build and maintain relationships with key client stakeholders to ensure long-term partnerships and account health.

Conduct regular QBRs (Quarterly Business Reviews) and account planning sessions to align on goals and identify growth opportunities.

Deliver tailored product demonstrations (RealGreen, PestPac) aligned to customer priorities and demo certification standards.

Manage the full expansion sales cycle: from needs discovery through negotiation and closing, including preparation of sales agreements.

Upsell and cross-sell additional products and services to drive ARR growth across parent and child accounts.

Maintain a healthy pipeline of whitespace opportunities; achieve monthly, quarterly, and yearly ARR quotas.

Ensure accurate forecasting, CRM hygiene, and pipeline management within Salesforce.

Collaborate cross-functionally with internal teams (support, product, sales engineering) to address client needs and ensure customer success.

Follow best practices in sales methodology (MEDDPICC) to consistently improve win rates.

WHAT SUCCESS LOOKS LIKE:

ARR Quota Attainment (monthly/quarterly/yearly)

Daily/weekly/monthly activity targets (call volume, demos set/kept, pipeline progression)

Successful execution of QBRs and account plans

Demonstrated expansion across whitespace and multi-product opportunities

WHAT YOU'LL BRING:

A consultative, relationship-first seller who can expand existing accounts

Strong business acumen and ability to identify client challenges and map them to solutions

Self-motivated, organized, and resourceful in driving expansion revenue

Positive, team-oriented mindset with a passion for building lasting client partnerships

Proven track record of achieving or exceeding ARR quota

Strong communication, negotiation, and interpersonal skills with the ability to build trust-based relationships

Ability to work independently, manage multiple priorities, and navigate complex client organizations

Proficiency in Salesforce, Salesloft, and sales enablement tools

Familiarity with MEDDPICC methodology or other enterprise sales frameworks

3–5 years SaaS sales/account management experience, preferably with enterprise accounts

Bachelor’s degree or equivalent experience

Skills

Account PlanningARR GrowthContract NegotiationCRM HygieneCross-Functional CollaborationCross-sellDemo DeliveryForecastingMEDDPICCPestPacPipeline ManagementQBRRealGreenSales AgreementsSalesforceSalesLoftUpsellVenture Growth StrategyWatershed Whitespace Management

Enterprise Account Manager

About this role

WHAT YOU'LL DO:

WHAT SUCCESS LOOKS LIKE:

WHAT YOU'LL BRING:

Skills

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