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NimbleRx

Posted 9 months ago

Open

Enterprise Client Partner (Customer Success)

Redwood City, CAOn-siteFull-time

AI Summary

Enterprise Client Partner (Customer Success) Manager advises key strategic customers, drives adoption and retention, and coordinates post-sales activities across teams to maximize value from Nimble’s platform.

About this role

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.

As an Enterprise Client Partner (Customer Success) Manager, you will be a trusted advisor to key named / strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. You’ll be responsible for understanding customer requirements, implementing and onboarding new customers, conducting product training, driving adoption and retention, and ensuring ongoing satisfaction. You will work with our customer C-Suite and executive teams, as well as our program counterparts to drive a successful program.

This role works with stakeholders across the company in Sales, Support, Marketing, Product, Engineering, and Finance.

There is a 10% travel expectation for attending client conferences to meet with Pharmacy leaders in person.

You will:

  • Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
  • Manage complex integration cycles with each Enterprise customer; developing key relationships and executing within customer subteams (Finance, HR, etc.)
  • Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
  • Work closely with your Account Executive counterpart to develop a joint success plan for your customers
  • Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
  • Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
  • Maintain a deep understanding of our product and speak with customers about the most relevant features / functionality for their specific requirements
  • Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly and Strategic Business Reviews
  • Work closely with Product and Engineering on identification / tracking of enhancement requests
  • Handle escalations and work across teams to resolve issues
  • Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

    • What you bring:

  • 5+ years of experience in Enterprise Customer Success Management
  • 3+ years of experience industry or related company experience
  • Excellent project management and organizational skills in a high pressure environment, working with high value customers
  • Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
  • High energy, go-getter with fresh ideas who takes the initiative to get things done
  • Bachelor’s degree

    • What's in it for you:

  • Compassionate and driven colleagues in a collaborative, high-impact environment
  • Accelerated career growth in a fast-growing company
  • Direct access to executives and a transparent company culture
  • Rare opportunity to change an industry and lives of millions
  • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
  • Medical / Dental / Vision / 401K package that fits your needs
  • Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
  • 11 Paid Holidays
  • Work out of our HQ in beautiful downtown Redwood City

    • Skills

    Account ManagementChurn ReductionClient Relationship ManagementCross-Functional CollaborationCS PlatformCustomer SuccessEnterprise SoftwareExecutive Stakeholder ManagementHealth ChecksIssue ResolutionOnboardingProduct FeedbackProduct TrainingProject ManagementQuarterly Business ReviewsTechnical Liaison

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