Enterprise Service Management Consultant

Are you driven by the opportunity to optimize business workflows, solve complex challenges, and lead transformative changes across organizations? Do you have a passion for streamlining processes, enhancing operational efficiency, and delivering tangible business value through **ITSM and ESM solutions **?

We’re expanding our team and seeking an experienced Enterprise Service Management (ESM) Consultant with a strong background in ITSM/ESM and a drive for creating scalable, impactful solutions.

If it sounds like you, and you're looking to develop your skills within a dynamic team, we’d love to hear from you!

What You’ll Do

• Design, implement, and continuously improve Enterprise Service Management (ESM) solutions tailored to the needs of large-scale organizations.
• Collaborate closely with clients and cross-functional teams to gather requirements, analyze challenges, and define strategic, value-driven solutions.
• Deliver, configure, and customize robust service management solutions using OpenText SMAX, ensuring scalability and performance.
• Contribute to the development, enhancement, and alignment of ITSM/ITIL processes with industry best practices and organizational goals.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 2–3 years of hands-on experience in ITSM/ESM projects.

• Practical knowledge of OpenText SMAX or similar platforms (e.g., ServiceNow, Jira, Remedy, Freshdesk).

• Valid ITIL certification (v3 or 4).

• Familiarity with scripting and web services (REST/SOAP).

• Experience in IT process consulting or optimization is a plus

• Involvement in digital transformation or workflow automation initiatives is a strong asset

• Proficiency in English (written and spoken).

• Strong communication, presentation, and stakeholder engagement abilities.

We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.