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Relay Robotics

Posted 6 months ago

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Enterprise Solutions Associate

NationwideRemoteFull-time

AI Summary

Enterprise-focused role supporting full customer lifecycle from pre-sales to post-sales expansion in hospital settings; involves deployments, training, adoption, and cross-functional coordination.

About this role

About the Company

Relay Robotics provides autonomous delivery robot solutions that improve operational efficiency, staff satisfaction, and patient care across leading healthcare systems. Our platform automates intra-facility transport workflows such as lab samples, medications, supplies, pharmacy runs, dietary deliveries, and more, enabling hospitals to streamline operations and reallocate staff to higher-value tasks.

We partner with major health systems nationwide and are growing quickly. We’re looking for a strong healthcare-oriented leader to drive enterprise deployments, adoption, and expansion.

Role Overview

The Enterprise Solutions Associate supports the full customer lifecycle—from pre-sales assessment through deployment, training, adoption, and post-sales expansion.

This is a cross-functional role ideal for someone with experience in operations, technology implementation, field support, or workflow design, who is excited to work directly with hospitals and cutting-edge robotics. You will help deliver successful deployments, train hospital staff, analyze utilization, and assist in identifying new opportunities for workflow automation.

Pre-Sales & Solution Support

  • Assist in gathering customer requirements, workflow details, and site information.
  • Support solution architects in preparing diagrams, assessments, and configuration plans.
  • Participate in customer discovery calls and pre-deployment planning sessions.

    • Implementation & Deployment

  • Support project managers in executing deployment plans and tracking progress.
  • Assist with on-site robot setup, route mapping, testing, and configuration.
  • Prepare documentation, schedules, and resource plans for go-live activities.
  • Help coordinate cross-functional work between Engineering, Field Ops, and Customer teams.

    • Training & Adoption

  • Deliver or support training sessions for hospital staff across labs, pharmacy, and support services.
  • Help create training materials, job aids, and workflow guides.
  • Monitor early usage, gather feedback, and help customers reach stable adoption.

    • Post-Sales Support & Expansion

  • Track utilization metrics, delivery volumes, and customer feedback.
  • Identify opportunities for workflow optimization or new use cases.
  • Assist senior team members in preparing expansion proposals and recommendations.
  • Maintain strong working relationships with customer champions and departments.

    • Internal Coordination

  • Document best practices, lessons learned, and customer requirements.
  • Provide field feedback to Product and Engineering teams.
  • Support the creation of deployment playbooks, checklists, and internal processes.

    • Qualifications

  • 1–3 years of experience in operations, technology support, field services, or solution delivery.
  • Strong communication skills and comfort working directly with customer stakeholders.
  • Ability to manage multiple tasks, coordinate with cross-functional teams, and work independently.
  • Willingness to travel to customer sites (20–40%).

    • Preferred

  • Experience with hardware/software deployments, mobile devices, or automation technology.
  • Previous exposure to logistics workflows, hospital support services, or clinical project work.
  • Experience delivering training or supporting end-users in a healthcare environment.
  • Located in state of Florida

    • Success Metrics

  • Timely and accurate support for deployments and go-live activities.
  • Strong training delivery and early adoption outcomes.
  • Reliable documentation, tracking, and communication across projects.
  • Positive customer interactions and strong feedback.
  • Contribution to process improvements and deployment best practices.

    • Skills

    Adoption TrackingConfigurationCross-functional CoordinationCustomer Relationship ManagementDeployment PlanningDocumentationHealthcare OperationsOn-site SetupPlaybook CreationPre-salesRoute MappingSolution DesignTraining DeliveryTravel CoordinationUtilization AnalysisWorkflow Design

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