Experience Center Executive, Cotonou (Benin Republic)
Benin RepublicOn-site
AI Summary
The Sun King Experience Center Executive oversees the experience center’s daily operations, manages inventory and repairs, and ensures high levels of customer satisfaction in Cotonou.
About this role
Job Location: Cotonou, Benin Republic
About the role:
The Sun King Experience Center Executive is task with overseeing the overall wellbeing of the experience center, inventory management and ensuring a high level of customer satisfaction.
About the role:
The Sun King Experience Center Executive is task with overseeing the overall wellbeing of the experience center, inventory management and ensuring a high level of customer satisfaction.
Key Responsibilities
Inventory management
- Coordinate with warehouse to receive stock and keep track of inventory
- Issue out stocks to cash sales customers as per requirement
- Maintain an updated Goods Received and Goods Issued log online
- Perform daily cycle counts and monthly stock take
- Scan in and out Sun King inventory on a serial basis
- Communicate any inventory shortage, theft, or loss at the zonal warehouse
Reports
- Prepare daily on hand stock report for stakeholders use
- Report on daily issued out stock for replacement and or replenishment
Repairs
- Repairs and Spare Parts management
- Receive faulty components, identify the technical issue and verify warranty eligibility through several technical checks
- Perform basic check on the faulty units before replacement
Store management
- Ensure the center is well maintained tidy and that the store arrangement is per SKU.
- Ensure neatness and good ambiance of the experience center at all times.
- Observation of safety procedures to avert hazards at the experience center.
- Welcome walk-in customers and provide excellent customer experience to ensure top notch service.
Skills, Knowledge & Expertise
- Have a Degree or its equivalent from a recognized institution in any related field.
- Have at least 1 years’ hands on experience in a related role.
- Have effective verbal, communication and people skills.
- Are able to demonstrate high levels of integrity with a proactive and positive attitude.
- Have a good customer centric attitude and focus.
- Have a team player spirit with high levels of flexibility.
- Possess good problem-solving skills.
- Have the ability to gauge client needs.
- Are Familiar with MS Excel and MS Word
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.
Skills
Basic TroubleshootingCycle CountingGoods IssuedGoods ReceivedInventory ManagementMS ExcelMS WordWarranty Verification
