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Dozee

Posted 1 month ago

Open

Field Clinical Coordinator

San JuanOn-siteFull-time

AI Summary

Field Clinical Coordinator: provides hands-on training to nurses and caregivers, on-site/remote support for RPM devices, and coordinates installation, compliance, and field troubleshooting in healthcare facilities.

About this role

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Requirements

Training & Assistance for Nurses & Care Teams
  • Deliver hands-on training to nurses and caregivers on device operation, maintenance, and interpretation of readings Provide on-site and remote support to address common device and system issues
  • Ensure compliance with facility protocols and company guidelines during device use
  • Coordinate and facilitate telehealth assessments in collaboration with Nurse Practitioners (NPs)
  • Support nursing teams in performing basic patient reviews for stable patients
  • Maintain strong clinical understanding, communication, and bedside interaction skills
    • On-Site Troubleshooting & Technical Support
  • Respond promptly to service requests to resolve device malfunctions or connectivity issues
  • Diagnose and address minor hardware or software problems, escalating complex cases to the technical support team
  • Replace or maintain faulty devices to ensure uninterrupted clinical operations
  • Ensure all necessary firmware updates are applied to keep devices performing optimally
    • Device Installation & Setup
  • Coordination with the Installation Team to deploy RPM devices (e.g., sensors, monitors, software systems, etc) at healthcare facilities
  • Ensuring proper device calibration, pairing, and network connectivity
  • Performing initial setup tests to verify full functionality before leaving the site
    • Compliance & Safety Adherence
  • Compliance with HIPAA regulations and company policies to ensure patient dataprivacy.
  • Adherence to safety protocols when handling medical-grade electronic devices.
  • Verification that devices meet hospital infection control standards before and after installation.
  • Maintenance of relevant certifications (e.g., CNA, Paramedic, MA) as required for compliance and safety.
    • Documentation & Reporting
  • Log all installation, troubleshooting, and repair activities in the system.
  • Timely reporting of recurring issues to engineering or product teams for improvement.
  • Maintenance of detailed service logs, customer interaction records, and resolution statuses.
    • Inventory & Maintenance Management
  • Maintain an inventory of devices, replacement devices, and peripherals.
  • Track device deployment, retrievals, and replacements in the system.
  • Ensure proper storage and transportation of devices to prevent damage.
    • Communication Coordination
  • Coordination with clinical, install and technical support, engineering, product and logistics teams to ensure seamless service execution.
  • Providing actionable feedback to product development teams based on field observations.
  • Relaying customer complaints and suggestions to higher management for resolution and process improvement.
    • Certifications & Skills:
  • Certifications such as CNA, Paramedic, or Medical Assistant (MA) – At least 1 is required.
  • Valid driver’s license and willingness to travel frequently.
    • Experience:
  • Minimum 2–3 years’ experience in clinical coordination, medical device
  • installation, or healthcare technology support.
  • Experience working in healthcare environments, preferably skilled nursing facilities.

    • Skills Required

  • This role requires frequent travel within assigned regions.
  • Strong clinical knowledge and familiarity with healthcare workflows and medical devices.
  • Excellent communication and interpersonal skills.
  • Ability to train and guide clinical staff effectively.
  • Strong troubleshooting and technical problem-solving skills.
  • Attention to detail and ability to maintain accurate records.
  • Ability to work independently in the field while managing multiple priorities.

    • Skills

    Care CoordinationClinical Staff TrainingCNACustomer Interaction RecordsData DocumentationDevice CalibrationDevice InstallationDriver’s LicenseElectronic Medical RecordsFacility ProtocolsFirmware UpdatesHardware TroubleshootingHIPAA ComplianceInventory ManagementMedical Assistant (MA)Multidisciplinary CoordinationNetwork ConnectivityOn-site TroubleshootingParamedicRadiology/telemedicine WorkflowsService ReportingSoftware TroubleshootingTelehealth CoordinationTravel Readiness

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