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Octal Philippines Inc.

Posted 1 month ago

Open

Field Technical Support

ManilaOn-siteFull-time

AI Summary

Field technical support specialist responsible for on-site troubleshooting, maintenance and configuration of network systems, hardware, and software for client sites.

About this role

Octal Philippines Inc. is looking for a Field Technical Support specialist to provide on-site technical assistance and support for network systems, hardware, and software. This role involves troubleshooting, maintenance, and ensuring client satisfaction through effective problem resolution.

Key Responsibilities:

*   PREVENTIVE MAINTENANCE SUPPORT OF IT ASSETS (LAPTOPS, DESKTOP PCs, TABLETS/iPADS & PRINTERS)
*   PHYSICAL INSPECTION AND CLEANING
*   SYSTEM HEALTH CHECKS
*   OS AND FIRMWARE UPDATES
*   PATCH MANAGEMENT AND ANTIVIRUS MONITORING
*   PRINTER MAINTENANCE AND DRIVER UPDATES
*   PERFORMANCE TESTING
*   PREVENTIVE MAINTENANCE REPORTING

Requirements

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Proven experience in technical support or field service roles.
  • Strong problem-solving and troubleshooting skills.
  • Good knowledge of network systems, hardware, and software.
  • Ability to work independently and manage time effectively.
  • Strong customer service and communication skills.
  • Willingness to travel to client sites as needed.

Benefits

Mandatory Gov't Benefits

Skills

Antivirus MonitoringCustomer ServiceDriver UpdatesFirmware UpdatesHardware MaintenanceNetwork BasicsOS UpdatesPatch ManagementPreventive MaintenancePrinter MaintenanceRemote Support (on-site)Software InstallationSystem Health ChecksTime ManagementTravel ReadinessTroubleshooting

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