Posted 3 months ago

Field Technician

BaltimoreOn-siteFull-time

AI Summary

Installs, configures, and services personal emergency response systems in client homes across the Baltimore region, troubleshooting device issues and supporting seniors with hands-on field service.

About this role

A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.

Key Responsibilities

Install, configure, and service personal emergency response systems in client homes

Reset or replace equipment as needed and ensure devices are functioning properly

Provide friendly and patient support to seniors and individuals with disabilities

Troubleshoot basic device issues and respond to service requests

Maintain professional communication with clients and internal staff

Occasionally assist with training or supporting technicians in other regions (travel expenses covered)

Respond to equipment-related service calls when scheduled

Qualifications

Reliable personal vehicle and willingness to travel within the Baltimore region

Comfortable driving to service locations, including occasional longer trips (up to 2–3 hours round trip)

Strong communication and customer service skills

Professional, dependable, and comfortable working with seniors in their homes

Ability to work independently and manage appointments efficiently

Basic technical comfort with electronic devices (training provided)

Skills

Customer ServiceDevice ConfigurationElectronics TroubleshootingEquipment TestingField ServiceHome InstallationRemote DiagnosticsRepair And MaintenanceTroubleshooting

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