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Latitude Inc

Posted 4 months ago

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Field Technician

Harrisburg, PAOn-siteFull-time

AI Summary

Field Service Technician responsible for on-site service, preventive maintenance, troubleshooting, and repair of integrated audio-visual systems for clients within a local service area.

About this role

About the Opportunity
A well-established technology integration company is seeking an experienced Field Service Technician to support clients across a local service area. The organization specializes in the design, installation, and support of custom audio-visual and integrated technology solutions across corporate, education, government, and institutional environments. This is a client-facing, field-based role ideal for someone who enjoys problem-solving, working independently, and delivering exceptional technical service.

Position Overview
The Field Service Technician is responsible for providing on-site service, preventive maintenance, troubleshooting, and repair of integrated audio-visual systems. This individual will travel to customer locations within driving distance (mileage reimbursed) and serve as a trusted technical resource for clients. There is a shared on-call rotation; however, after-hours calls are rare.

Key Responsibilities

  • Perform on-site service calls and preventative maintenance at customer locations
  • Troubleshoot and repair complex audio, video, and control systems
  • Diagnose and replace components including projection systems (LCD/DLP/CRT), switchers, and control interfaces
  • Install, modify, and test integrated AV systems
  • Support system commissioning and provide installation assistance as needed
  • Provide technical phone support to clients and internal teams
  • Coordinate product returns and exchanges
  • Complete service documentation including work orders, reports, and expense tracking
  • Maintain strong customer relationships and represent the company professionally in the field
  • Assist in promoting service capabilities within the assigned territory

    • What we're looking for

  • Hands-on experience troubleshooting and servicing audio-visual systems
  • Experience working with integrated AV, control systems, and video/audio distribution
  • Strong diagnostic and problem-solving skills
  • Comfortable working independently at client sites
  • Valid driver’s license and reliable personal vehicle (mileage reimbursed)
  • Strong communication and customer service skills

    • Skills

    AudiornalAudio-visual SystemsAV Control SystemsControl InterfacesCustomer ServiceDiagnostic SkillsDocumentationDriving With Valid LicenseExpense TrackingInstallation AssistancePhone SupportProjection Systems (LCD/DLP/CRT)Reliable Personal VehicleSwitchersSystem CommissioningVideo Distribution

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