AI Summary

Front Desk Manager oversees front desk operations, coordinates scheduling, insurance verifications, data entry, and team performance; acts as team leader and liaison with management to meet office goals.

About this role

SportsMed Physical Therapy is a leading Physical Therapy Practice in the northeast and we are seeking a Front Desk Manager to join our growing team. Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer-service focused personality, we would be happy to welcome you to our team.

The position:

The Front Desk Manager serves as the team leader and is the face of SportsMed. The Front Desk Manager will also play a role in collaborating with upper management to meet practice goals. This person will also be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

This is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

Responsibilities

Responsible for practice operations and business functions including, but not limited to patient scheduling, follow-up, registration, insurance verifications, payment processing, record updating, reporting, inventory, and patient and team satisfaction.

Monitor practice performance metrics to ensure continuous improvement of office productivity.

Prepare daily and weekly reports for the operations team, including but not limited to tracking visits, new patient volumes, cancellations, no shows, productivity, etc.

Identify strengths and weaknesses within the practice and work through viable solutions to increase office efficiency.

Oversee patient coordinator on the front desk team.

Evaluate team member performance, give guidance, and participate in disciplinary action.

Provide coaching and support to team members, address issues in a timely manner, and communicate both informally and formally through the appropriate channels.

Maintain patient records and ensure patient confidentiality.

Audit staff timecards to ensure accuracy.

Schedule patient transportation service for patients

Requirements

Must have 5+ years experience in a fast paced, high volume healthcare setting

A goal-oriented mindset with a strong focus on positive patient outcomes and satisfaction

Sense of urgency and self-accountability

Well-organized with superior multi-tasking and time management skills

Professional Telephone etiquette

Excellent customer service skills

Attention to detail

Computer literacy (EMR Systems, Microsoft Excel, Microsoft Outlook)

Benefits

Competitive Salary + Bonus

Excellent career growth opportunity

Medical benefits, life and disability insurance, PTO, sick time, paid holidays

401k with 4-8% Match based on tenure

Skills

Customer ServiceData EntryDisciplinary ActionEMR SystemsInsurance VerificationMicrosoft ExcelMicrosoft OutlookMulti-taskingOffice ProductivityPatient SchedulingPerformance EvaluationPrivacy/complianceProfitability TrackingRecords ManagementReportingStaff CoachingTelephone EtiquetteTime Management

Front Desk Manager

About this role

Responsibilities

Requirements

Benefits

Skills

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