Front Office Administrator

The Front Office Administrator is the primary point of contact for visitors and callers, ensuring a positive first impression. This role involves managing front office duties and general administrative tasks, maintaining the smooth functioning of the office, and contributing to a productive and organized work environment.

What we offer

Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer:

Growth & Impact

• Genuine room to grow into a broader people role as you build trust and deliver results.
• A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.
• Direct exposure to senior stakeholders and decision-makers across the Group from day one.
• A supportive, collaborative HR team that values openness, initiative, and continuous learning.

Health & Well-Being

• Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.
• Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being.

Practical Benefits

• Company phone and mobile line.
• Annual work-attire allowance for office-based team members.
• Eligibility for the Alberta Team Member Discount, offered from numerous service providers and retailers across Malta.
  

Key Responsibilities

Front Office & General Administration:

• Greet and welcome visitors, directing them to the appropriate person or office.
• Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.
• Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.
• Maintain organised office documents and files
• Maintain a professional and tidy work environment throughout the office.
• Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.
• Communicate important customer feedback and maintain a positive customer experience.
• Additionally, assist with any other administrative tasks as directed by the line manager or designated person.

Team Collaboration & Professional Development:

• Collaborate with colleagues to identify and implement efficient administrative practices.
• Participate in training sessions and professional development programs as directed by the company.

Required Qualifications & Experience

• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• At least one year of experience in an administrative role.
• Basic knowledge of Maltese and English languages.

Required Skills & Attributes

Communication

• Ability to communicate effectively with a diverse range of stakeholders and build positive relationships.

Customer Focus

• Commitment to understanding and meeting customer needs.

Attention to Detail

• Meticulous in maintaining accurate documents and records.

Organisational Planning & Time Management

• Capable of prioritising workloads and managing time efficiently.

Professionalism

• Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity.

Company Culture Fit

• Embrace and uphold the company's values, mission, policies and procedures.
• Demonstrate a proactive and solution-oriented approach to challenges.
• Strive for continuous improvement and innovation in practice.