Front Office Float

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.

FRONT OFFICE FLOAT

Location: West Salem Clinic| 1233 Edgewater St. NW, Salem OR 97304

Job Status: Full-time, 40 hrs./per week, Monday - Friday, with rotating Saturdays

At Northwest Human Services, every patient interaction matters. We're looking for a compassionate, adaptable, and service-driven Front Office Float who thrives in a fast-paced healthcare environment and enjoys making a difference in the lives of others.

POSITION OVERVIEW:

As our friendly, courteous, and multi-talented Front Office Float, you will provide back-up support for our Call Center, Reception, and Medical Records teams. Each day will bring new experiences as you welcome and check-in patients, supply assistance, resources, and other information, and work in a variety of roles in our medical clinic to ensure efficient and effective operations.

KEY RESPONSIBILITIES:

• Acts a first contact person with all patients, clients, and other persons that call or visit the clinic, interacting with them in a warm, courteous and professional manner.
• Offers assistance, directions, and information appropriate to the patient’s needs.
• Gathers and verifies information on insurance coverage; enter and/or update patient demographics.
• Know basic check-in protocols, and how to schedule appointments for future visits.
• Answer the telephone and route calls to appropriate departments, individuals, and/or voice mail in accordance with the organizational policy.

QUALIFICATIONS:

• High school diploma or equivalent.
• Ability to cope with fast-paced environment and multi-task is critical.
  
• Current knowledge of insurance coverage, pre-authorization and referral process.
• Proficiency in medical terminology preferred.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision

• Group Life: Short-Term & Long-Term Disability 100% paid by employer
• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match
• Flex Spending Account
• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows
• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions
• Continuing Education & Training Benefits
• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities. Be part of a compassionate, forward-thinking team that values collaboration, inclusion, and innovation in delivering exceptional services and community support.

TO APPLY:

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.