Front Office Trainee

HangzhouOn-siteInternship

AI Summary

- Welcome, facilitate and bid farewell to as many guests as possible. - Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure.- Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

About this role

- Welcome, facilitate and bid farewell to as many guests as possible.

- Top VIPs MUST be welcomed upon arrival, escorted to their rooms and bid farewell upon departure.

- Ladies with FOM and GM, to prepare tailor made guest itinerary for Top VIP’s when appropriate and coordinate VIP greetings and departures – ahead of time.

- Obtain as much information about a guest’s stay to be entered in the guest history.

- Welcomes visitors to the hotel, assist with general information, internal promotions and directions.

- Handles guest complaints and requests in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure optimal guest satisfaction.

- Maintains a record of all complaints and requests, follows up and informs concerned operating departments.

- Performs special projects and related duties as assigned.

Key Responsibilities

- Performs special projects and related duties as assigned

Skills, Knowledge & Expertise

- For international students currently in China
- The school can provide an internship visa
- Can offer an internship period of at least six months
- English is the native language, and Chinese can be used for basic conversation

Front Office Trainee

About this role

Key Responsibilities

Skills, Knowledge & Expertise

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