German Speaking Customer Support for Virtual Assistant Department

Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative in our Virtual Assistant Department for one of our clients! In this essential Entry Level role, you will serve as the primary contact for our German-speaking clients, providing them with expert guidance and support regarding our virtual assistant services. Your proficiency in German will be crucial in ensuring our clients receive top-notch service and assistance.

This position is perfect for individuals who are passionate about technology and customer service. If you enjoy helping others navigate innovative solutions and thrive in a fast-paced environment, we would love to have you on our team!

Responsibilities

• Assist customers in German via phone, email, and chat with inquiries and support requests
• Provide comprehensive information about our virtual assistant services and features
• Document client interactions and effectively resolve issues in our CRM system
• Collaborate with internal teams to address and resolve complex client challenges
• Gather feedback from clients to enhance service offerings and customer satisfaction
• Participate in ongoing training to stay updated on new features and service updates

Requirements

• Fluency in German and English, both written and verbal
• Previous experience in customer support, ideally in a tech-related field
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-focused mindset with a dedication to service excellence
• Ability to multitask and manage inquiries efficiently in a dynamic environment
• Familiarity with customer support tools and CRM systems

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Free Greek Course
• More Benefits and Discounts
• And More...