Ground Operations Associate

Mandate:

Reporting to the Operations Manager, the Operations Associate supports the day-to-day operations of a logistics company. This role involves tracking shipments, updating systems, and managing administrative tasks to ensure smooth and efficient processes.

Responsibilities include, but are not limited to:

• Monitor shipments using tracking systems to ensure timely movement of goods from departure to arrival.
• Schedule pickup and delivery appointments.
• Provide real-time shipment updates to internal teams.
• Accurately enter details into client portal management software.
• Deliver excellent service to carriers via phone and email.
• Escalate unresolved issues promptly.
• Perform other duties as assigned.

Requirements:

• Minimum 1 year experience in a data entry
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel
• Bilingual (English and French)
• Fluency in English is mandatory as this role deals with Canadian and US employees (80%).

What You Offer:

• Ability to work efficiently in a team environment with a positive attitude.
• High accuracy in performing repetitive tasks.
• Strong multitasking skills.
• Consistent quality and productivity aligned with department standards.
• Exceptional attention to detail.

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Referral bonus
• Employee recognition and appreciation program